Services A-Z (234)

How to use the 3D printer

Help! I have an IT-related problem and need assistance.

Need to access the JAMS scheduling system? Used to have access, but got a new computer recently? Start here!

Adding or removing group leaders

Request for changes to County Manager Profiles when an employee begins or leaves work with Extension.

How to add supplemental instructors

Get assistance in viewing your monthly Telecom Statement.

Ask any questions about the Advance Alumni Tracking application here

If you are having an issue with the Advance Alumni Tracking application, report it here

Request any changes to the Advance Alumni Tracking application here. This includes changes to reports or the backend programming of the system

Get assistance in viewing your monthly Telecom Statement.

If you have code that needs to be submitted to Apple through UW, or updates to a UW Apple App, request it here

Request to archive older wyocast recordings

If you are having an issue with the Banner Administrative system, report it here.

Ask any questions about the Banner Administrative system here.

Request any changes to the Banner Administrative system here. This includes changes to reports or the back end programming of the system.

Please provide any comments you think could improve the BI system.

If you are a new Billing Coordinator for a department and need Budget access.

If there are charges on your Telecom Statement that need to be changed to a different Budget.

Purchase a subscription to have Microsoft updates to your server installed automatically.

Central software storage departmental campus wide

Changing permissions for CMS and non-CMS websites

Request to combine courses

Request Content Promotion across the UW digital sign collective

Create a customized image for a lab

If you are having an issue with the DegreeWorks system, report it here.

Ask any questions about the DegreeWorks system here.

Request any changes to the DegreeWorks system here. This includes changes to reports or upgrades of the system.

Use this form to request that a TEST/NAC course that you taught in the past be deleted.

If you are having an issue with a department application, report it here

Ask your questions about department applications here.

Request any changes to a department application here. Also, if you have a new application that will be supported by the department applications group, you can request help with setting it up here.

Departmental laptops and tablets provided for their own students to check out for use during a class semester.

Departmental laptops and tablets provided for their own students to check out for use during a class semester.

These accounts are $6.50 a month for a minimum of 6 months billed through your IT Telecomm bill. Request to create or changes to UW departmental accounts that include email and domain access.

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

Submit a ticket here when having trouble sending emails through the 4HOnline system.

Request changes to UW accounts that are only email accounts.

Request global whitelisting of email from UW service providers.

Get assistance in viewing your individual Telecom Bill as well as apply a payment to your account.

This service is a custom service created for the Ehanced Oil Recovery Institute (EORI).  Only staff of the EORI should use this service to request help for computer and technology issues.

This service is for installation of software specific to the Enhanced Oil Recovery Institute (EORI).  Only EORI staff should use this service for requesting software from UWIT.

If you are receiving an error in 4HOnline, ask for assistance here. Remember to provide as much information as possible to help resolve it quickly.

If there are charge(s) on your Telecom Statement that need to be corrected to a different Budget.

University of Wyoming researchers often have collaborators from other institutions who need access to Mount Moran in order to contribute to the project. To gain access to ARCC resources from off campus (i.e.; using the VPN), non-UW researchers need to obtain a External Collaborator account.

For general requests for work on Departmental Systems

UW researchers whose cloud storage needs exceed the restrictions of other available options (more than 1 TB total, or files larger than 10 GB) can request for their UW account to be given access to G Suite for Education. When Google Drive is accessed using a G Suite account, the maximum storage is unlimited and the file size limit is 5 TB.

Request assistance with your services not working correctly. Such as: Headsets, handsets, cords, broken jacks, etc.

Information about computer labs on campus

If you have a UW account connect to UWyo wireless network. If you are a guest to UW use UWguest. If you are visiting from a participating institution use eduroam.

Installing Microsoft Office on a UW owned computer

Human Resources Staffing Partners use this service request to notify UWIT of new hires who have the title of Manager or above. The request should be completed at the time when HR Staffing Partners submit the data to Records. IT will receive the request and make an assignment to an available Computer Support Specialist.

Requesting help with your calendar

Requesting help with an issue with the petaLibrary

Steps for troubleshooting Internet connection problems and form to submit connection problems.

Requesting help when experiencing problems downloading software

Requesting help when logging into an application from WyoWeb

Requesting help with printing problems

Requesting help when encountering problems with registering for class

Requesting help with research support service

Requesting help with an administrative application

Requesting help with Banner, ImageNow, HRMS, PIStol, Advance, and Blackboard.

Problems with EvaluationKIT and evaluations.

Requesting help with Employee Self Service

Trouble shooting and requesting help with distribution lists

Trouble shooting and requesting help when experiencing problems with your email

Requesting help when you're having a trouble with your website

Requesting help with WyoCourses

Requesting help with WyoRecords

Requesting information about general training questions

This is the process for adding a computer to the UW domain.

Request a new departmental cell phone or phone upgrade to your Verizon device.

Requesting help with designing/creating a data solution for my research

Requesting help optimizing or developing code for an HPC environment

Requesting classroom consultation services

How to get help in a computer lab

Requesting help for restoring deleted emails

Help with antivirus software

Requesting help with malware or antivirus on a computer

If you are experiencing problems, something not working or how to use technology, in the classroom, Classroom Technology Support (CTS) can help

Information and requesting help with OneDrive

Requesting help with WyoCourses

How to adjust print quota due to a misprint

Setting up a new computer

Software can be requested to be added to departmentally owned computers across campus.

Requesting a new user account

Information about how to reset your UW account password.

Information about multimedia device check outs

Information on how to connect to internal UW resources from off-campus.

Creating, modifying, or deleting university purposed websites

Requesting to create, transfer, or retire a project

Giving someone else access to your calendar

Information and requesting adding a printer to Print Press

Requesting an increase in storage allocation

Requesting an increase in storage space in personal storage

Use this to request cluster wide software installations. It is not necessary to use this to install software within your own project allocation.

Requesting a new password on my distribution list

Information on updating permissions and requesting an update

Requesting updated permissions on a departmental alias

How to increase your print quota

Request a change to website space quota

Requesting a new distribution list

An Exchange Resource is a special Exchange account that represents a resource (conference rooms, vehicles, AV equipment, etc.) instead of a person. Exchange Resources allow for shared scheduling of these items. Requesting and more information on Exchange Resource can be found here

Information about creating, modifying, or deleting departmental storage

Information and request form to delete a distribution list from the mailman system

Information and requesting help getting added to a distribution list.

Manage your department's resources and also participate in the university-wide Active Directory domain.

Request to be opted out of the Password Reset Tool, so you will no longer get reminders when logging in.

Purchasing Adobe for a UW computer

Purchasing Microsoft software for a UW owned computer

Request website traffic be redirected

Information on and request form for a professional alias

Requesting Respondus

Requesting SAS software

Requesting SPSS software

Requesting Trimble software (Pathfinder Office, GPS Analyst, TerraSync, GPScorrect)

How to use mobile printing in computer labs across campus

Request a new DNS Site

This is how you can request that your UW username be changed.

Request a calling card for a department or an individual within a department.

Requesting a storage allocation for a research project

Request a Data Port Activation.

Request a new Phone to be activated.

Request a phone or data service to be moved to a different office location.

Request a phone or data disconnect.

Request access to the primary Administrative Systems.

Get an estimate created for services.

Requesting long term support for a research project that has a significant computational component

Request a programming change or display change on your phone. If you would like to change button programming, add programming features to your phone or change how the display reads when you call others, please see this service.

Request to add, change or remove voicemail attached to a username.

Information and requesting a training room

Requesting specialized training room

If you are having an issue with the ImageNow imaging application, report it here

Ask any questions about the ImageNow imaging application

Request any changes to the ImageNow imaging application here. This includes changes to reports or the backend programming of the system

Request to create or make changes to UW Special accounts for Individuals.

If you are having an issue with the InfoEd grant tracking application, report it here

Ask any questions about the InfoEd Grant Tracking system here.

Request any changes to the InfoEd Grant Tracking System here. This includes changes to reports or the backend programming of the system

Install Microsoft Office Suite using Office 365 -- Free to students, faculty and staff

Request a move of an automated job from Jamsdev to Jamsprd, or request parameter or schedule changes.

Information about computer labs located across campus

How to request software for computer labs on campus

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

Request for issues on Library Administrative Systems.

If you are having an issue with a library application, report it here

Ask your questions about the library applications here.

Request any changes to a library application here.

Questions about your Linux system, help with installations and issues.

Use this form to request access to Lynda.com online training through UWIT. (Access to Lynda.com online training is provided on a free, limited basis to university employees. Employees requesting access will be added to a waiting list and notified of the estimated date training will become available.)

Information about installing Mathematica.

This service is for UW Family Medical Practice employees.  The Medical Center facilities in Cheyenne, Casper and Laramie can use this service to report Information Technology related issues directly to UWIT staff located in those facilities.  These requests do not go to University of Wyoming central IT, but directly to the staff located in those facilities.

This program provides free access to the full versions of Microsoft Office to enrolled students, faculty, and staff.

Methods for getting your UW account unlocked.

Get a new machine ready to go or rebuild an older machine to get it running like new

If you are having an issue with the Operational Data Store (ODS), report it here.

Ask any questions about the Operational Data Store (ODS) here.

Request any changes to the Operational Data Store (ODS) here.

Any other issue with 4HOnline which isn't covered in the above options. Remember to provide as much detailed information as possible.

Requesting paper or toner in a lab

If you are having an issue with the Peoplesoft HRMS application, report it here

Ask any questions about the Peoplesoft HRMS application

Request any changes to the Peoplesoft HRMS application here. This includes changes to reports or the backend programming of the system

If you are having an issue with the PISToL Financial Application, report it here

Ask any questions about the PISToL Financial System here.

Request any changes to the PISToL Financials application here. This includes changes to reports or the backend programming of the system

Request a server to be made accessible from off-campus.

Information on how to request access or purchase software.

Information to request quotes on computers from Dell or HP.

The UWSTUDENT Remote Lab System is a collection of lab computers that are designed to be accessed from a remote network connection.

Use this form to request a course from a previous semester be reopened.

What do do if you experience a problem printing

Information Technology provides assistance when problems occur with administrative applications.

Reporting a suspicious email

Use this form to request a non-academic course shell. These shells are used for not-for-credit courses that often have non-UW collaborators.

Information to request quotes on computers from Dell or HP.

Requesting a test shell

Request a group

Request help or report an issue with WyoCloud Business Intelligence (BI) Reporting including problems with dashboards or reports.

Requesting additional group storage

Use this form to request a course be set up for a student who has taken an Incomplete and needs to finish the course.

Use this form to provide another instructor with access to a course shell from a prior semester.

Changes to a production virtual machine include increasing provisioned resources for an existing production virtual machine, as well as requesting a new virtual machine to be placed into production.

Requesting hardware upgrades, such as RAM

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

Users who access HRMS, PeopleSoft, or UW financial information remotely need two-factor authentication for that access to be secure. All customers who access employee self service have access use two factor authentication to get into self service.

Request a quote for physical servers or storage, with or without UW support.

Increase Shell storage

Request a reserve a DHCP address for a server.

Request that a course shell be reset and all content removed.

A satellite HPC cluster is a specialized cluster, supported and administered by ARCC that exists apart from the ARCC condo solution for an explicit purpose.

ScoreCon will only work on computer systems with the Windows 7 Operating System.

Request a new Sharepoint Site

Information about software for students at educational discounts

Check out software media, the disc used to install the software, from the front desk of the ITC.

Submit request for assistance with installing or using software.

Training on Microsoft and Adobe Software.

How to report a problem with SPAM email.

Request deletion of a special account

Get assistance in viewing your individual telecom bill.

Suggest your idea for a new BI report or modifications to an existing BI report.

Request change in access to the time keeping system TimeClock Plus.​​​​​​​

Request removal of access to the time keeping system TimeClock Plus.​​​​​​​

Request access to TimeClock Plus for Administrators, Supervisors, and Managers for departments using the system.

Request a Job Code be added to TimeClock Plus

This service is used only by the UW Casper Staff, Faculty and Students. This service automatically processes to the UWIT Staff located at UW-Casper.

Request an account for UW Poll Everywhere.

Use the UW Survey Tool to create and analyze survey data without installing additional software on your computer.

Training classes are held in our training labs in the Information Technology Center rooms 171 and 173.

Request changes to vendor VPN accounts that allow domain access.

The Information Technology Service Center and ResNet are services that Information Technology provides to help students, faculty, and staff with personal computers and mobile devices.

Create a Wyocast Request to recording classes, lectures, special speakers, and events.

WyoCloud will change the way the University does business at every level and will affect every user on campus.

The WyoCloud Financial Management System will centralize and replace outdated systems across UW, including those handling financial management, budgeting, and external grants.

Make requests for security changes to buildings and doors through the WyoOne Office

If you are having an issue with the WyoRecords Self Service website, report it here.

Ask any questions about the WyoRecords website here.

Request any changes to the WyoRecords website here.

Request cloud storage for Zoom recordings