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Services A-Z (218)

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3D Printing Request

How to use the 3D printer

>>Help me! I have a problem!

Help! I have an IT-related problem and need assistance.

A

Add or Remove Group Leaders to a WyoGroup.

Adding or removing group leaders

Add/Disable County Manager

Request for changes to County Manager Profiles when an employee begins or leaves work with Extension.

Adding Supplemental Instructors

How to add supplemental instructors

ADMIN-How to View Your Monthly Telecom Statement

Get assistance in viewing your monthly Telecom Statement.

Advance General Question

Ask any questions about the Advance Alumni Tracking application here

Advance Problem

If you are having an issue with the Advance Alumni Tracking application, report it here

Advance Request for Change

Request any changes to the Advance Alumni Tracking application here. This includes changes to reports or the backend programming of the system

AFFILIATE-How to View Your Monthly Telecom Statement

Get assistance in viewing your monthly Telecom Statement.

Apple Developer Request

If you have code that needs to be submitted to Apple through UW, or updates to a UW Apple App, request it here

Archive Wyocast Recordings

Request to archive older wyocast recordings

B

Banner Administrative system (Internet-native Banner) problems

If you are having an issue with the Banner Administrative system, report it here.

Banner Administrative system (Internet-native Banner) question

Ask any questions about the Banner Administrative system here.

Banner Administrative system (Internet-native Banner) request

Request any changes to the Banner Administrative system here. This includes changes to reports or the back end programming of the system.

BI feedback and comments

Please provide any comments you think could improve the BI system.

Billing Coordinator Update

If you are a new Billing Coordinator for a department and need Budget access.

Budget Change Request

If there are charges on your Telecom Statement that need to be changed to a different Budget.

C

Central Management of Windows Updates on Servers using SCCM

Purchase a subscription to have Microsoft updates to your server installed automatically.

Centralized Software Distribution

Central software storage departmental campus wide

Change Website Permissions

Changing permissions for CMS and non-CMS websites

Combine Course Shells

Request to combine courses

Content promotion for digital signs

Request Content Promotion across the UW digital sign collective

Custom Image

Create a customized image for a lab

D

DegreeWorks Problem

If you are having an issue with the DegreeWorks system, report it here.

DegreeWorks Question

Ask any questions about the DegreeWorks system here.

Degreeworks Request

Request any changes to the DegreeWorks system here. This includes changes to reports or upgrades of the system.

Delete Test/Non-Academic Course

Use this form to request that a TEST/NAC course that you taught in the past be deleted.

Department Applications Problem

If you are having an issue with a department application, report it here

Department Applications Question

Ask your questions about department applications here.

Department Applications Request for Change

Request any changes to a department application here. Also, if you have a new application that will be supported by the department applications group, you can request help with setting it up here.

Department Device Check Out

Departmental laptops and tablets provided for their own students to check out for use during a class semester.

Department Device Check Out

Departmental laptops and tablets provided for their own students to check out for use during a class semester.

Departmental UW account

These accounts are $6.50 a month for a minimum of 6 months billed through your IT Telecomm bill. Request to create or changes to UW departmental accounts that include email and domain access.

Desktop Repair

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

E

Email Issues

Submit a ticket here when having trouble sending emails through the 4HOnline system.

Email Only Account

Request changes to UW accounts that are only email accounts.

Employee Telecom Statements

Get assistance in viewing your individual Telecom Bill as well as apply a payment to your account.

Errors

If you are receiving an error in 4HOnline, ask for assistance here. Remember to provide as much information as possible to help resolve it quickly.

Expenditure Corrections

If there are charge(s) on your Telecom Statement that need to be corrected to a different Budget.

External Collaborator

University of Wyoming researchers often have collaborators from other institutions who need access to Mount Moran in order to contribute to the project. To gain access to ARCC resources from off campus (i.e.; using the VPN), non-UW researchers need to obtain a External Collaborator account.

G

General Department Systems request

For general requests for work on Departmental Systems

H

Help! My services aren’t working correctly!

Request assistance with your services not working correctly. Such as: Headsets, handsets, cords, broken jacks, etc.

Hours of Operation

Information about computer labs on campus

How do I connect to the UW Wireless?

If you have a UW account connect to UWyo wireless network. If you are a guest to UW use UWguest. If you are visiting from a participating institution use eduroam.

How do I install Microsoft Office on a UW owned computer?

Installing Microsoft Office on a UW owned computer

Human Resources Notification to IT of Manager or Above – New Hire

Human Resources Staffing Partners use this service request to notify UWIT of new hires who have the title of Manager or above. The request should be completed at the time when HR Staffing Partners submit the data to Records. IT will receive the request and make an assignment to an available Computer Support Specialist.

I

I am having problems with my calendar.

Requesting help with your calendar

I am having problems with my petaLibrary allocation

Requesting help with an issue with the petaLibrary

I am having trouble connecting to the Internet.

Steps for troubleshooting Internet connection problems and form to submit connection problems.

I am having trouble installing software.

Requesting help when experiencing problems downloading software

I am having trouble logging in.

Requesting help when logging into an application from WyoWeb

I am having trouble printing.

Requesting help with printing problems

I am having trouble registering for a class.

Requesting help when encountering problems with registering for class

I am having trouble with a Research Support service.

Requesting help with research support service

I am having trouble with an administrative application (Banner, PeopleSoft, etc).

Requesting help with an administrative application

I am having trouble with an administrative application.

Requesting help with Banner, ImageNow, HRMS, PIStol, Advance, and Blackboard.

I am having trouble with course evaluations (EvaluationKIT).

Problems with EvaluationKIT and evaluations.

I am having trouble with Employee Self Service.

Requesting help with Employee Self Service

I am having trouble with my distribution list.

Trouble shooting and requesting help with distribution lists

I am having trouble with my email.

Trouble shooting and requesting help when experiencing problems with your email

I am having trouble with my website.

Requesting help when you're having a trouble with your website

I am having trouble with WyoCourses.

Requesting help with WyoCourses

I am having trouble with WyoRecords or DegreeWorks.

Requesting help with WyoRecords

I have a general training question.

Requesting information about general training questions

I need a computer added to the UW domain.

This is the process for adding a computer to the UW domain.

I need a new departmental cell phone or a phone upgrade.

Request a new departmental cell phone or phone upgrade to your Verizon device.

I need assistance with a research data management

Requesting help with designing/creating a data solution for my research

I need assistance with HPC code optimization/development

Requesting help optimizing or developing code for an HPC environment

I need classroom consultation services.

Requesting classroom consultation services

I need help in a computer lab.

How to get help in a computer lab

I need help restoring deleted emails

Requesting help for restoring deleted emails

I need help with antivirus software.

Help with antivirus software

I need help with malware or a virus on my computer.

Requesting help with malware or antivirus on a computer

I need help with my classroom.

If you are experiencing problems, something not working or how to use technology, in the classroom, Classroom Technology Support (CTS) can help

I need help with OneDrive.

Information and requesting help with OneDrive

I need help with WyoCourses.

Requesting help with WyoCourses

I need my print quota adjusted due to a misprint.

How to adjust print quota due to a misprint

I need new computer set up.

Setting up a new computer

I need software installed

Software can be requested to be added to departmentally owned computers across campus.

I need to add a user account.

Requesting a new user account

I need to change the password for my UW account.

Information about how to reset your UW account password.

I need to check out a multimedia device, such as a camera.

Information about multimedia device check outs

I need to connect to WyoSecure (VPN).

Information on how to connect to internal UW resources from off-campus.

I need to create, modify, or delete a website.

Creating, modifying, or deleting university purposed websites

I need to create, transfer, or retire a project

Requesting to create, transfer, or retire a project

I need to give someone else access to my calendar.

Giving someone else access to your calendar

I need to have a PrintPress queue created.

Information and requesting adding a printer to Print Press

I need to increase my storage allocation.

Requesting an increase in storage allocation

I need to increase the storage space in my personal storage.

Requesting an increase in storage space in personal storage

I need to request software installation on a cluster.

Use this to request cluster wide software installations. It is not necessary to use this to install software within your own project allocation.

I need to reset the password on my distribution list.

Requesting a new password on my distribution list

I need to update permissions to departmental storage.

Information on updating permissions and requesting an update

I need to update who receives emails on a departmental alias.

Requesting updated permissions on a departmental alias

I want to add money to my print quota.

How to increase your print quota

I want to change my website space quota.

Request a change to website space quota

I want to create a new distribution list

Requesting a new distribution list

I want to create, modify or delete an Exchange Resource.

An Exchange Resource is a special Exchange account that represents a resource (conference rooms, vehicles, AV equipment, etc.) instead of a person. Exchange Resources allow for shared scheduling of these items. Requesting and more information on Exchange Resource can be found here

I want to create, modify or delete departmental storage.

Information about creating, modifying, or deleting departmental storage

I want to delete a distribution list.

Information and request form to delete a distribution list from the mailman system

I want to get added to a distribution list.

Information and requesting help getting added to a distribution list.

I want to have an active directory organizational unit created or I wanted to be added to an existing OU.

Manage your department's resources and also participate in the university-wide Active Directory domain.

I want to opt out of the password reset tool

Request to be opted out of the Password Reset Tool, so you will no longer get reminders when logging in.

I want to purchase Adobe for my UW computer.

Purchasing Adobe for a UW computer

I want to purchase Microsoft software for a UW owned computer.

Purchasing Microsoft software for a UW owned computer

I want to redirect web traffic.

Request website traffic be redirected

I want to request a professional alias.

Information on and request form for a professional alias

I want to request ArcGIS software -- WINDOWS ONLY

Requesting ArcGIS software

I want to request ENVI.

Requesting ENVI

I want to request Respondus.

Requesting Respondus

I want to request SAS software -- WINDOWS ONLY

Requesting SAS software

I want to request SPSS software.

Requesting SPSS software

I want to request Trimble software.

Requesting Trimble software (Pathfinder Office, GPS Analyst, TerraSync, GPScorrect)

I want to use mobile printing in the labs.

How to use mobile printing in computer labs across campus

I would like a new DNS Site

Request a new DNS Site

I would like to change my UW username.

This is how you can request that your UW username be changed.

I would like to request a calling card.

Request a calling card for a department or an individual within a department.

I would like to request a Commons or Home allocation

Requesting a storage allocation for a research project

I would like to request a data activation (Internet).

Request a Data Port Activation.

I would like to request a new phone activation.

Request a new Phone to be activated.

I would like to request a service move.

Request a phone or data service to be moved to a different office location.

I would like to request a service to be disconnected.

Request a phone or data disconnect.

I would like to request Administrative Accounts.

Request access to the primary Administrative Systems.

I would like to request an estimate for services.

Get an estimate created for services.

I would like to request long term (3-6 mo), part-time computational assistance from an ARCC intern

Requesting long term support for a research project that has a significant computational component

I would like to request programming or display changes on my phone.

Request a programming change or display change on your phone. If you would like to change button programming, add programming features to your phone or change how the display reads when you call others, please see this service.

I would like to request to add, change or remove voicemail.

Request to add, change or remove voicemail attached to a username.

I would like to reserve a training room.

Information and requesting a training room

I would like to schedule specialized training.

Requesting specialized training room

I would like to use self-paced training.

Individual instruction and consulting on specific projects is available as a FREE service provided by the Division of Information Technology for university faculty and staff.

ImageNow Problem

If you are having an issue with the ImageNow imaging application, report it here

ImageNow Question

Ask any questions about the ImageNow imaging application

ImageNow Request for Change

Request any changes to the ImageNow imaging application here. This includes changes to reports or the backend programming of the system

Individual UW account

Request to create or make changes to UW Special accounts for individuals.

InfoEd Problem

If you are having an issue with the InfoEd grant tracking application, report it here

InfoEd Question

Ask any questions about the InfoEd Grant Tracking system here.

InfoEd Request for Change

Request any changes to the InfoEd Grant Tracking System here. This includes changes to reports or the backend programming of the system

Install Microsoft Office Suite using Office 365 -- Free to students, faculty and staff

Install Microsoft Office Suite using Office 365 -- Free to students, faculty and staff

J

Jams Move/Parameter Change Request

Request a move of an automated job from Jamsdev to Jamsprd, or request parameter or schedule changes.

L

Lab Locations

Information about computer labs located across campus

Lab Software Request

How to request software for computer labs on campus

Laptop or Tablet Repair

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

Laser Printer Repair

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

Library Administrative Systems Request

Request for issues on Library Administrative Systems.

Library Applications Problem

If you are having an issue with a library application, report it here

Library Applications Question

Ask your questions about the library applications here.

Library Applications Request for Change

Request any changes to a library application here.

Linux Support

Questions about your Linux system, help with installations and issues.

M

Mathematica Infomation

Information about installing Mathematica.

Medical Center IT Help

This service is for UW Family Medical Practice employees.  The Medical Center facilities in Cheyenne, Casper and Laramie can use this service to report Information Technology related issues directly to UWIT staff located in those facilities.  These requests do not go to University of Wyoming central IT, but directly to the staff located in those facilities.

Microsoft Office 365

This program provides free access to the full versions of Microsoft Office to enrolled students, faculty, and staff.

My UW account is locked

Methods for getting your UW account unlocked.

N

New Machine or Rebuild

Get a new machine ready to go or rebuild an older machine to get it running like new

O

Operational Data Store (ODS) problem

If you are having an issue with the Operational Data Store (ODS), report it here.

Operational Data Store (ODS) question

Ask any questions about the Operational Data Store (ODS) here.

Operational Data Store (ODS) request

Request any changes to the Operational Data Store (ODS) here.

Other

Any other issue with 4HOnline which isn't covered in the above options. Remember to provide as much detailed information as possible.

P

Paper or toner needed in a lab

Requesting paper or toner in a lab

Peoplesoft HRMS Problem

If you are having an issue with the Peoplesoft HRMS application, report it here

Peoplesoft HRMS Questions

Ask any questions about the Peoplesoft HRMS application

Peoplesoft HRMS Request for Change

Request any changes to the Peoplesoft HRMS application here. This includes changes to reports or the backend programming of the system

PISToL Problem

If you are having an issue with the PISToL Financial Application, report it here

PISToL Question

Ask any questions about the PISToL Financial System here.

PISToL Request for change

Request any changes to the PISToL Financials application here. This includes changes to reports or the backend programming of the system

Publicly Accessible Server

Request a server to be made accessible from off-campus.

Purchasing and Licensing

Information on how to request access or purchase software.

R

Remote Lab

The UWSTUDENT Remote Lab System is a collection of lab computers that are designed to be accessed from a remote network connection.

Reopen a Closed Course

Use this form to request a course from a previous semester be reopened.

Report a problem with lab printing

What do do if you experience a problem printing

Report a production problem with an administrative application.

Information Technology provides assistance when problems occur with administrative applications.

Report a suspicious email.

Reporting a suspicious email

Request a Non-Academic Course Shell

Use this form to request a non-academic course shell. These shells are used for not-for-credit courses that often have non-UW collaborators.

Request a Quote from IT Sales

Information to request quotes on computers from Dell or HP.

Request a Quote from IT Sales

Information to request quotes on computers from Dell or HP.

Request a Test Shell

Requesting a test shell

Request a WyoGroup

Request a group

Request Access or Help with a BI Issue

Request help or report an issue with WyoCloud Business Intelligence (BI) Reporting including problems with dashboards or reports.

Request Additional Group Storage

Requesting additional group storage

Request an FOB for use with Two-Factor Authentication

Request a YubiKey FOB for two-factor authentication.

Request an Incomplete Section

Use this form to request a course be set up for a student who has taken an Incomplete and needs to finish the course.

Request Concluded Course Access

Use this form to provide another instructor with access to a course shell from a prior semester.

Request estimate or contract for production virtual machine change

Changes to a production virtual machine include increasing provisioned resources for an existing production virtual machine, as well as requesting a new virtual machine to be placed into production.

Request for Hardware Upgrade

Requesting hardware upgrades, such as RAM

Request for Hardware Upgrade

IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.

Request for Toner

Information on how to request Dell Toner

Request for Toner

From this page you will be able to request Dell toner for personal or departmental use. If you need to request toner for use in a computer lab, please use the "Paper or Toner needed in a lab" form, located here

Request Quote for Physical Server/Storage

Request a quote for physical servers or storage, with or without UW support.

Request Shell Increase

Increase Shell storage

Request Two-Factor Access to Administrative Applications

Users who access HRMS, PeopleSoft, or UW financial information remotely need two-factor authentication for that access to be secure. All customers who access employee self service have access use two factor authentication to get into self service.

Reserve DHCP Address

Request a reserve a DHCP address for a server.

Reset/Clear Course Content

Request that a course shell be reset and all content removed.

S

Satellite Cluster Service

A satellite HPC cluster is a specialized cluster, supported and administered by ARCC that exists apart from the ARCC condo solution for an explicit purpose.

ScoreCon

ScoreCon will only work on computer systems with the Windows 7 Operating System.

SharePoint Site Request

Request a new Sharepoint Site

Software for students at educational discounts

Information about software for students at educational discounts

Software Media Check Out

Check out software media, the disc used to install the software, from the front desk of the ITC.

Software Support

Submit request for assistance with installing or using software.

Software Training

Training on Microsoft and Adobe Software.

Spam email

How to report a problem with SPAM email.

Special Account Deletion

Request deletion of a special account

Student Telecom Statements

Get assistance in viewing your individual telecom bill.

Suggest a new BI report or changes to an existing BI report.

Suggest your idea for a new BI report or modifications to an existing BI report.

U

UW Poll Everywhere Account

Request an account for UW Poll Everywhere.

UW Survey Tool

Use the UW Survey Tool to create and analyze survey data without installing additional software on your computer.

UWIT Training Workshop Schedule

Training classes are held in our training labs in the Information Technology Center rooms 171 and 173.

V

Vendor VPN Account

Request changes to vendor VPN accounts that allow domain access.

W

Walk-in Service Center

The Information Technology Service Center and ResNet are services that Information Technology provides to help students, faculty, and staff with personal computers and mobile devices.

Why does my PISTOL report not match my telecom statement?

Get assistance if your PISTOL report is not matching with your telecom statement.

Windows Desktop Replacement Initiative

WyoCast Request

Create a Wyocast Request to recording classes, lectures, special speakers, and events.

WyoCloud Financials Comments or Feedback

WyoCloud will change the way the University does business at every level and will affect every user on campus.

WyoCloud Financials Question

The WyoCloud Financial Management System will centralize and replace outdated systems across UW, including those handling financial management, budgeting, and external grants.

WyoRecords problem

If you are having an issue with the WyoRecords Self Service website, report it here.

WyoRecords question

Ask any questions about the WyoRecords website here.

WyoRecords request

Request any changes to the WyoRecords website here.

Z

ZOOM Account Request

Request an account for Video Conferencing.