Services A-Z (230)
Student Services & Labs / Lab Printing
How to use the 3D printer
Help! I have an IT-related problem and need assistance.
Instructional Technology & Classroom Support / WyoCourses
Adding or removing group leaders
UW Extension / 4HOnline
Request for changes to County Manager Profiles when an employee begins or leaves work with Extension.
Instructional Technology & Classroom Support / WyoCourses
How to add supplemental instructors
Teldesk & IT Billing / IT Billing
Get assistance in viewing your monthly Telecom Statement.
Project Changes & Requests / Administrative Applications / Advance
Ask any questions about the Advance Alumni Tracking application here
Project Changes & Requests / Administrative Applications / Advance
If you are having an issue with the Advance Alumni Tracking application, report it here
Project Changes & Requests / Administrative Applications / Advance
Request any changes to the Advance Alumni Tracking application here. This includes changes to reports or the backend programming of the system
Teldesk & IT Billing / IT Billing
Get assistance in viewing your monthly Telecom Statement.
Software Support & Licensing
If you have code that needs to be submitted to Apple through UW, or updates to a UW Apple App, request it here
Instructional Technology & Classroom Support / Classroom Technology Support
Request to archive older wyocast recordings
Project Changes & Requests / Student Information Systems / Banner Administrative Systems
If you are having an issue with the Banner Administrative system, report it here.
Project Changes & Requests / Student Information Systems / Banner Administrative Systems
Ask any questions about the Banner Administrative system here.
Project Changes & Requests / Student Information Systems / Banner Administrative Systems
Request any changes to the Banner Administrative system here. This includes changes to reports or the back end programming of the system.
WyoCloud / Business Intelligence Reporting (BI)
Please provide any comments you think could improve the BI system.
Teldesk & IT Billing
If you are a new Billing Coordinator for a department and need Budget access.
Teldesk & IT Billing
If there are charges on your Telecom Statement that need to be changed to a different Budget.
Software Support & Licensing
Purchase a subscription to have Microsoft updates to your server installed automatically.
Software Support & Licensing
Central software storage departmental campus wide
Website Design & Collaboration / Website Services
Changing permissions for CMS and non-CMS websites
Instructional Technology & Classroom Support / WyoCourses
Request to combine courses
Website Design & Collaboration
Request Content Promotion across the UW digital sign collective
Software Support & Licensing / Computer Setup and Rebuild
Create a customized image for a lab
Project Changes & Requests / Student Information Systems / DegreeWorks
If you are having an issue with the DegreeWorks system, report it here.
Project Changes & Requests / Student Information Systems / DegreeWorks
Ask any questions about the DegreeWorks system here.
Project Changes & Requests / Student Information Systems / DegreeWorks
Request any changes to the DegreeWorks system here. This includes changes to reports or upgrades of the system.
Instructional Technology & Classroom Support / WyoCourses
Use this form to request that a TEST/NAC course that you taught in the past be deleted.
Project Changes & Requests / Department Applications
If you are having an issue with a department application, report it here
Project Changes & Requests / Department Applications
Ask your questions about department applications here.
Project Changes & Requests / Department Applications
Request any changes to a department application here. Also, if you have a new application that will be supported by the department applications group, you can request help with setting it up here.
Student Services & Labs / Other Student Services
Departmental laptops and tablets provided for their own students to check out for use during a class semester.
UWIT Service Center / Service Center
Departmental laptops and tablets provided for their own students to check out for use during a class semester.
Accounts & Passwords / UW Special Accounts
These accounts are $6.50 a month for a minimum of 6 months billed through your IT Telecomm bill. Request to create or changes to UW departmental accounts that include email and domain access.
Hardware & Printing / Computer Hardware Repair
IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.
UW Extension / 4HOnline
Submit a ticket here when having trouble sending emails through the 4HOnline system.
Accounts & Passwords / UW Special Accounts
Request changes to UW accounts that are only email accounts.
Email and Calendar Services / Email Services
Request global whitelisting of email from UW service providers.
Teldesk & IT Billing / IT Billing
Get assistance in viewing your individual Telecom Bill as well as apply a payment to your account.
Software Support & Licensing
This service is a custom service created for the Ehanced Oil Recovery Institute (EORI). Only staff of the EORI should use this service to request help for computer and technology issues.
Software Support & Licensing
This service is for installation of software specific to the Enhanced Oil Recovery Institute (EORI). Only EORI staff should use this service for requesting software from UWIT.
UW Extension / 4HOnline
If you are receiving an error in 4HOnline, ask for assistance here. Remember to provide as much information as possible to help resolve it quickly.
Teldesk & IT Billing
If there are charge(s) on your Telecom Statement that need to be corrected to a different Budget.
Accounts & Passwords / UW Special Accounts
University of Wyoming researchers often have collaborators from other institutions who need access to Mount Moran in order to contribute to the project. To gain access to ARCC resources from off campus (i.e.; using the VPN), non-UW researchers need to obtain a External Collaborator account.
Department Systems Requests
For general requests for work on Departmental Systems
Research Support - ARCC
UW researchers whose cloud storage needs exceed the restrictions of other available options (more than 1 TB total, or files larger than 10 GB) can request for their UW account to be given access to G Suite for Education. When Google Drive is accessed using a G Suite account, the maximum storage is unlimited and the file size limit is 5 TB.
Teldesk & IT Billing
Request assistance with your services not working correctly. Such as: Headsets, handsets, cords, broken jacks, etc.
Student Services & Labs / Computer Labs
Information about computer labs on campus
Network & WiFi
If you have a UW account connect to UWyo wireless network. If you are a guest to UW use UWguest. If you are visiting from a participating institution use eduroam.
Software Support & Licensing / Purchasing and Licensing
Installing Microsoft Office on a UW owned computer
Accounts & Passwords
Human Resources Staffing Partners use this service request to notify UWIT of new hires who have the title of Manager or above. The request should be completed at the time when HR Staffing Partners submit the data to Records. IT will receive the request and make an assignment to an available Computer Support Specialist.
Email and Calendar Services / Calendar Services
Requesting help with your calendar
Research Support - ARCC / Research Storage Services
Requesting help with an issue with the petaLibrary
Network & WiFi
Steps for troubleshooting Internet connection problems and form to submit connection problems.
Software Support & Licensing / Software Support
Requesting help when experiencing problems downloading software
WyoWeb
Requesting help when logging into an application from WyoWeb
Hardware & Printing / Printer Repairs and Services
Requesting help with printing problems
UWIT Training & Courses
Requesting help when encountering problems with registering for class
Two Factor Authentication
Research Support - ARCC / General ARCC Support
Requesting help with research support service
WyoWeb
Requesting help with an administrative application
Software Support & Licensing / Software Support
Requesting help with Banner, ImageNow, HRMS, PIStol, Advance, and Blackboard.
Instructional Technology & Classroom Support
Problems with EvaluationKIT and evaluations.
WyoWeb
Requesting help with Employee Self Service
Email and Calendar Services / Email Distribution Lists
Trouble shooting and requesting help with distribution lists
Email and Calendar Services / Email Services
Trouble shooting and requesting help when experiencing problems with your email
Website Design & Collaboration / Website Services
Requesting help when you're having a trouble with your website
WyoWeb
Requesting help with WyoCourses
WyoWeb
Requesting help with WyoRecords
UWIT Training & Courses
Requesting information about general training questions
Accounts & Passwords
This is the process for adding a computer to the UW domain.
Teldesk & IT Billing / Teldesk
Request a new departmental cell phone or phone upgrade to your Verizon device.
Research Support - ARCC / Research Consulting Services
Requesting help with designing/creating a data solution for my research
Research Support - ARCC / Research Consulting Services
Requesting help optimizing or developing code for an HPC environment
Instructional Technology & Classroom Support / Classroom Technology Support
Requesting classroom consultation services
Student Services & Labs / Computer Labs
How to get help in a computer lab
Email and Calendar Services / Email Services
Requesting help for restoring deleted emails
Software Support & Licensing / Purchasing and Licensing
Help with antivirus software
Software Support & Licensing / Software Support
Requesting help with malware or antivirus on a computer
Instructional Technology & Classroom Support / Classroom Technology Support
If you are experiencing problems, something not working or how to use technology, in the classroom, Classroom Technology Support (CTS) can help
Storage and Backups / Storage
Information and requesting help with OneDrive
Instructional Technology & Classroom Support / WyoCourses
Requesting help with WyoCourses
Student Services & Labs / Lab Printing
How to adjust print quota due to a misprint
Hardware & Printing
Setting up a new computer
Software Support & Licensing / Software Support
Software can be requested to be added to departmentally owned computers across campus.
Research Support - ARCC / ARCC Condo HPC Service
Requesting a new user account
Two Factor Authentication
Accounts & Passwords
Information about how to reset your UW account password.
Student Services & Labs / Other Student Services
Information about multimedia device check outs
Network & WiFi / WyoSecure (VPN)
Information on how to connect to internal UW resources from off-campus.
Website Design & Collaboration / Website Services
Creating, modifying, or deleting university purposed websites
Research Support - ARCC / ARCC Condo HPC Service
Requesting to create, transfer, or retire a project
Email and Calendar Services / Calendar Services
Giving someone else access to your calendar
Hardware & Printing / Printer Repairs and Services
Information and requesting adding a printer to Print Press
Research Support - ARCC / ARCC Condo HPC Service
Requesting an increase in storage allocation
Storage and Backups / Storage
Requesting an increase in storage space in personal storage
Research Support - ARCC / ARCC Condo HPC Service
Use this to request cluster wide software installations. It is not necessary to use this to install software within your own project allocation.
Email and Calendar Services / Email Distribution Lists
Requesting a new password on my distribution list
Storage and Backups / Storage
Information on updating permissions and requesting an update
Email and Calendar Services / Email Services
Requesting updated permissions on a departmental alias
Student Services & Labs / Lab Printing
How to increase your print quota
Website Design & Collaboration / Website Services
Request a change to website space quota
Email and Calendar Services / Email Distribution Lists
Requesting a new distribution list
Email and Calendar Services / Calendar Services
An Exchange Resource is a special Exchange account that represents a resource (conference rooms, vehicles, AV equipment, etc.) instead of a person. Exchange Resources allow for shared scheduling of these items. Requesting and more information on Exchange Resource can be found here
Storage and Backups / Storage
Information about creating, modifying, or deleting departmental storage
Email and Calendar Services / Email Distribution Lists
Information and request form to delete a distribution list from the mailman system
Email and Calendar Services / Email Distribution Lists
Information and requesting help getting added to a distribution list.
Accounts & Passwords
Manage your department's resources and also participate in the university-wide Active Directory domain.
Accounts & Passwords
Request to be opted out of the Password Reset Tool, so you will no longer get reminders when logging in.
Software Support & Licensing / Purchasing and Licensing
Purchasing Adobe for a UW computer
Software Support & Licensing / Purchasing and Licensing
Purchasing Microsoft software for a UW owned computer
Website Design & Collaboration / Website Services
Request website traffic be redirected
Email and Calendar Services / Email Services
Information on and request form for a professional alias
Software Support & Licensing / Purchasing and Licensing
Software Support & Licensing / Purchasing and Licensing
Software Support & Licensing / Purchasing and Licensing
Requesting Respondus
Software Support & Licensing / Purchasing and Licensing
Requesting SAS software
Software Support & Licensing / Purchasing and Licensing
Requesting SPSS software
Software Support & Licensing / Purchasing and Licensing
Requesting Trimble software (Pathfinder Office, GPS Analyst, TerraSync, GPScorrect)
Student Services & Labs / Lab Printing
How to use mobile printing in computer labs across campus
Website Design & Collaboration / Website Services
Request a new DNS Site
Accounts & Passwords
This is how you can request that your UW username be changed.
Teldesk & IT Billing / Teldesk
Request a calling card for a department or an individual within a department.
Research Support - ARCC / Research Storage Services
Requesting a storage allocation for a research project
Teldesk & IT Billing / Teldesk
Request a Data Port Activation.
Teldesk & IT Billing / Teldesk
Request a new Phone to be activated.
Teldesk & IT Billing / Teldesk
Request a phone or data service to be moved to a different office location.
Teldesk & IT Billing / Teldesk
Request a phone or data disconnect.
Accounts & Passwords / Administrative Accounts
Request access to the primary Administrative Systems.
Teldesk & IT Billing / Teldesk
Get an estimate created for services.
Research Support - ARCC / Research Consulting Services
Requesting long term support for a research project that has a significant computational component
Teldesk & IT Billing / Teldesk
Request a programming change or display change on your phone. If you would like to change button programming, add programming features to your phone or change how the display reads when you call others, please see this service.
Teldesk & IT Billing / Teldesk
Request to add, change or remove voicemail attached to a username.
UWIT Training & Courses
Information and requesting a training room
UWIT Training & Courses
Requesting specialized training room
Project Changes & Requests / Administrative Applications / ImageNow
If you are having an issue with the ImageNow imaging application, report it here
Project Changes & Requests / Administrative Applications / ImageNow
Ask any questions about the ImageNow imaging application
Project Changes & Requests / Administrative Applications / ImageNow
Request any changes to the ImageNow imaging application here. This includes changes to reports or the backend programming of the system
Accounts & Passwords / UW Special Accounts
Request to create or make changes to UW Special accounts for Individuals.
Project Changes & Requests / Administrative Applications / InfoEd
If you are having an issue with the InfoEd grant tracking application, report it here
Project Changes & Requests / Administrative Applications / InfoEd
Ask any questions about the InfoEd Grant Tracking system here.
Project Changes & Requests / Administrative Applications / InfoEd
Request any changes to the InfoEd Grant Tracking System here. This includes changes to reports or the backend programming of the system
Software Support & Licensing
Install Microsoft Office Suite using Office 365 -- Free to students, faculty and staff
Database Office Requests
Request a move of an automated job from Jamsdev to Jamsprd, or request parameter or schedule changes.
Student Services & Labs / Computer Labs
Information about computer labs located across campus
Student Services & Labs / Computer Labs
How to request software for computer labs on campus
Hardware & Printing / Computer Hardware Repair
IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.
Hardware & Printing / Printer Repairs and Services
IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.
Software Support & Licensing
Request for issues on Library Administrative Systems.
Project Changes & Requests / Library Applications
If you are having an issue with a library application, report it here
Project Changes & Requests / Library Applications
Ask your questions about the library applications here.
Project Changes & Requests / Library Applications
Request any changes to a library application here.
Research Support - ARCC / General ARCC Support
Questions about your Linux system, help with installations and issues.
UWIT Training & Courses
Use this form to request access to Lynda.com online training through UWIT. (Access to Lynda.com online training is provided on a free, limited basis to university employees. Employees requesting access will be added to a waiting list and notified of the estimated date training will become available.)
Software Support & Licensing / Student Software
Information about installing Mathematica.
UWIT Medical Center Services
This service is for UW Family Medical Practice employees. The Medical Center facilities in Cheyenne, Casper and Laramie can use this service to report Information Technology related issues directly to UWIT staff located in those facilities. These requests do not go to University of Wyoming central IT, but directly to the staff located in those facilities.
Software Support & Licensing / Student Software
This program provides free access to the full versions of Microsoft Office to enrolled students, faculty, and staff.
Accounts & Passwords
Methods for getting your UW account unlocked.
Software Support & Licensing / Computer Setup and Rebuild
Get a new machine ready to go or rebuild an older machine to get it running like new
Project Changes & Requests / Student Information Systems / Operational Data Store (ODS)
If you are having an issue with the Operational Data Store (ODS), report it here.
Project Changes & Requests / Student Information Systems / Operational Data Store (ODS)
Ask any questions about the Operational Data Store (ODS) here.
Project Changes & Requests / Student Information Systems / Operational Data Store (ODS)
Request any changes to the Operational Data Store (ODS) here.
UW Extension / 4HOnline
Any other issue with 4HOnline which isn't covered in the above options. Remember to provide as much detailed information as possible.
Student Services & Labs / Lab Printing
Requesting paper or toner in a lab
Project Changes & Requests / Administrative Applications / Peoplesoft HRMS
If you are having an issue with the Peoplesoft HRMS application, report it here
Project Changes & Requests / Administrative Applications / Peoplesoft HRMS
Ask any questions about the Peoplesoft HRMS application
Project Changes & Requests / Administrative Applications / Peoplesoft HRMS
Request any changes to the Peoplesoft HRMS application here. This includes changes to reports or the backend programming of the system
Project Changes & Requests / Administrative Applications / Peoplesoft Financials (PISToL)
If you are having an issue with the PISToL Financial Application, report it here
Project Changes & Requests / Administrative Applications / Peoplesoft Financials (PISToL)
Ask any questions about the PISToL Financial System here.
Project Changes & Requests / Administrative Applications / Peoplesoft Financials (PISToL)
Request any changes to the PISToL Financials application here. This includes changes to reports or the backend programming of the system
Network & WiFi
Request a server to be made accessible from off-campus.
UW Extension / Sales/Hardware Upgrades and Software Support
Information on how to request access or purchase software.
Hardware & Printing / Sales and Hardware Upgrades
Information to request quotes on computers from Dell or HP.
Student Services & Labs / Computer Labs
The UWSTUDENT Remote Lab System is a collection of lab computers that are designed to be accessed from a remote network connection.
Instructional Technology & Classroom Support / WyoCourses
Use this form to request a course from a previous semester be reopened.
Student Services & Labs / Lab Printing
What do do if you experience a problem printing
Project Changes & Requests
Information Technology provides assistance when problems occur with administrative applications.
Email and Calendar Services / Email Services
Reporting a suspicious email
Instructional Technology & Classroom Support / WyoCourses
Use this form to request a non-academic course shell. These shells are used for not-for-credit courses that often have non-UW collaborators.
UW Extension / Sales/Hardware Upgrades and Software Support
Information to request quotes on computers from Dell or HP.
Instructional Technology & Classroom Support / WyoCourses
Requesting a test shell
Instructional Technology & Classroom Support / WyoCourses
Request a group
Two Factor Authentication
WyoCloud / Business Intelligence Reporting (BI)
Request help or report an issue with WyoCloud Business Intelligence (BI) Reporting including problems with dashboards or reports.
Instructional Technology & Classroom Support / WyoCourses
Requesting additional group storage
Instructional Technology & Classroom Support / WyoCourses
Use this form to request a course be set up for a student who has taken an Incomplete and needs to finish the course.
Instructional Technology & Classroom Support / WyoCourses
Use this form to provide another instructor with access to a course shell from a prior semester.
Server Hardware, Quotes, and Virtualization
Changes to a production virtual machine include increasing provisioned resources for an existing production virtual machine, as well as requesting a new virtual machine to be placed into production.
Hardware & Printing / Sales and Hardware Upgrades
Requesting hardware upgrades, such as RAM
UW Extension / Sales/Hardware Upgrades and Software Support
IT Maintenance has certified technicians to provide Warranty Assistance and Parts/Labor services for institutionally-owned computers and laser printers.
Network & WiFi / WyoSecure (VPN)
Users who access HRMS, PeopleSoft, or UW financial information remotely need two-factor authentication for that access to be secure. All customers who access employee self service have access use two factor authentication to get into self service.
Server Hardware, Quotes, and Virtualization
Request a quote for physical servers or storage, with or without UW support.
Instructional Technology & Classroom Support / WyoCourses
Increase Shell storage
Network & WiFi
Request a reserve a DHCP address for a server.
Instructional Technology & Classroom Support / WyoCourses
Request that a course shell be reset and all content removed.
Research Support - ARCC / General ARCC Support
A satellite HPC cluster is a specialized cluster, supported and administered by ARCC that exists apart from the ARCC condo solution for an explicit purpose.
UW Extension
ScoreCon will only work on computer systems with the Windows 7 Operating System.
This is to be submitted when there has been a breach of PCI, GLBA, PII or a General Security Breach to report the issue.
Website Design & Collaboration
Request a new Sharepoint Site
Software Support & Licensing / Student Software
Information about software for students at educational discounts
Software Support & Licensing
Check out software media, the disc used to install the software, from the front desk of the ITC.
UW Extension / Sales/Hardware Upgrades and Software Support
Submit request for assistance with installing or using software.
Software Support & Licensing
Training on Microsoft and Adobe Software.
Email and Calendar Services / Email Services
How to report a problem with SPAM email.
Accounts & Passwords / UW Special Accounts
Request deletion of a special account
UWIT Service Center / Service Center
Teldesk & IT Billing / IT Billing
Get assistance in viewing your individual telecom bill.
WyoCloud / Business Intelligence Reporting (BI)
Suggest your idea for a new BI report or modifications to an existing BI report.
Accounts & Passwords / Administrative Accounts / TimeClock Plus
Request change in access to the time keeping system TimeClock Plus.
Accounts & Passwords / Administrative Accounts / TimeClock Plus
Request removal of access to the time keeping system TimeClock Plus.
Accounts & Passwords / Administrative Accounts / TimeClock Plus
Request access to TimeClock Plus for Administrators, Supervisors, and Managers for departments using the system.
Accounts & Passwords / Administrative Accounts / TimeClock Plus
Request a Job Code be added to TimeClock Plus
UWIT Casper Services
This service is used only by the UW Casper Staff, Faculty and Students. This service automatically processes to the UWIT Staff located at UW-Casper.
Accounts & Passwords / Administrative Accounts
Request an account for UW Poll Everywhere.
Website Design & Collaboration
Use the UW Survey Tool to create and analyze survey data without installing additional software on your computer.
UWIT Training & Courses
Training classes are held in our training labs in the Information Technology Center rooms 171 and 173.
Accounts & Passwords / UW Special Accounts
Request changes to vendor VPN accounts that allow domain access.
UWIT Service Center / Service Center
The Information Technology Service Center and ResNet are services that Information Technology provides to help students, faculty, and staff with personal computers and mobile devices.
Instructional Technology & Classroom Support / Classroom Technology Support
Create a Wyocast Request to recording classes, lectures, special speakers, and events.
WyoCloud / Human Capital Management
WyoCloud / Financial Management
WyoCloud will change the way the University does business at every level and will affect every user on campus.
WyoCloud / Financial Management
The WyoCloud Financial Management System will centralize and replace outdated systems across UW, including those handling financial management, budgeting, and external grants.
WyoCloud / Human Capital Management
Project Changes & Requests / Student Information Systems / WyoRecords
If you are having an issue with the WyoRecords Self Service website, report it here.
Project Changes & Requests / Student Information Systems / WyoRecords
Ask any questions about the WyoRecords website here.
Project Changes & Requests / Student Information Systems / WyoRecords
Request any changes to the WyoRecords website here.
Accounts & Passwords / Administrative Accounts
Request cloud storage for Zoom recordings