Introduction
If you are experiencing a problem with one of the UW Libraries applications (e.g. Sierra, MRBS, Illiad, Summon, etc.) this will allow you to submit a support ticket.
Benefits
- No need to call your problem into the Service Center or Help Desk
- No need to call a specific developer or email several people
- Your support requests will go to the entire team of developers that support department applications
- The ability for you to add all important details to the ticket and monitor its progress
Available to
Resources
- If your problem is high priority please call 307-766-4357, option #1.
- If you are having a problem with a departmental application please see the departmental applications service
Request help by selecting the Report Problem button on this page. Quickly fill out a small form and the ticket is routed to the correct personnel.