Knowledge Base

Categories (17)

Two-Factor Authentication

Setting up and using two factor authentication.

Accounts & Passwords

Information about resetting your password, accessing your UW account, UW special accounts, and UW alerts.

Network & Wifi

UW network and wired and wireless configuration articles.

Software Support & Licensing

Information about about software offered at UW. In addition, information about antivirus

Email and Calendar

Information about how to access features in your UW email account, Outlook Calendar, and information about storage

Hardware & Printing

The Division of Information Technology would like to assist you with your departmental computer purchases. We have created Higher Education Pricing Programs featuring our recommended systems for your convenience.

Information Technology also provides departmental computer service and parts sales, as well as special pricing on certain software packages, through our Microsoft Select agreement and other licensed software programs.

Student Services & Labs

The Academic Support Unit (ASU) is a part of Client Support Services. We provide computer support for UW students. The Academic Support Unit is made up of four full-time staff members and approximately 70 students. If you have any questions or concerns please contact us.

Banner Administrative Systems & SIS Applications

Help with the Banner INB and related SIS applications

Instructional Technology

Information on Classroom Technology, WyoCast, and WyoShare.

Teldesk & IT Billing

Information about phones, data ports, and IT bills.


Information on UW websites and collaborations


Information on WyoWeb, including WyoCourses.

Server Hardware, Quotes, and Virtualization

New UW managed server requests, virtualization changes, and general hardware/virtualization quotes.

Storage and Backups

Articles about storage space, creating backups, and restoring files.


WyoCloud is the University of Wyoming’s Human Resources and Financial principal cloud solution. All HR-FIN administration transactions are processed through this system. WyoCloud website:

Email Issues Workflow

A general KB article for DSU on where to assign e-mail issues if escalation is needed.

Data & Reporting

Data Warehousing, Reporting and Analytics, PowerBI, and Oracle Analytics Cloud

Articles (23)

Connecting to Mount Moran

On March 8, changes were made to make Mount Moran directly accessible from any system with a public network connection. This means you will no longer need to use the UWYO VPN to access Mount Moran. In order to make this change and maintain a secure environment, two-factor authentication is required to login to the publicly accessible login nodes. ARCC resources that require two-factor authentication use the same two-factor service as the rest of UWYO resources, thus separate accounts are not nee

Disabling Hibernation in Windows

This article provides steps necessary to disable hibernation for the purpose of preserving the SAM file when resetting local admin passwords with Windows PE software tools.

Email Encryption

Office 365 sending encrypted email

Establish a Remote Desktop connection Mac to Mac

How to connect to another Mac from a Mac.
- useful if you have a Mac at home and would like to connect to your Mac at Work.

How do I display and send the full headers of an email message?

If you need to send the information in the full headers of an email message (to report possible phishing or spam, for example):

How to encrypt your Windows 10 Machine Using Bitlocker

Encrypting your windows 10 machine using bitlocker

Linux Remote Access for multiple simultaneous users (X2go) - Alternative to VNC and X11 Forwarding

While functioning similarly, X2Go provides much better performance than standard X11 forwarding through SSH especially in regards to applications that utilize hardware acceleration. It can be an effective way for multiple users to run multiple instances of Linux software off a powerful workstation or server simultaneously.

Permanently saving Konica copier user tracking option for Mac computers

How to permanently save user tracking option on a mac if it is not staying saved between print jobs.

Quickly Edit Video with Photos App

The Photos app included with Windows 10 can be used to quickly trim video clips to remove extraneous content, such as trimming a Zoom recording of a lecture to upload to Wyocourses.

Windows 10 - Managing Computer Performance with Task Manager

To diagnose and enhance performance on a windows 10 Machine a good place to start is with the Task Manager in Windows 10. Task manager displays a user friendly interface that can help you gain more insight into your computer's performance. You can use it to stop problematic applications, manage which applications start automatically when your computer starts, and more.