Library Applications Question


If you have a general question regarding a specific UW Library application (e.g. Sierra, MRBS, Illiad, Summon, etc.) this will allow you to submit a support ticket.

These could include

  • questions about patches or updates issued by the vendor
  • interest in a new module or functionality supplied by the vendor
  • data feeds with or between other applications 


  • No need to call your problem into the Service Center or Help Desk
  • No need to call a specific developer or email several people
  • Your support requests will go to the entire team of developers that support department applications 
  • The ability for you to add all important details to the ticket and monitor its progress

Available to

  • Anyone with a UW Account


  • If your problem is high priority please call 307-766-4357, option #1. 
  • If you are having a question about a departmental application please see the departmental applications service


Submit your question by selecting the Request Service button on this page.  Quickly fill out a small form and the ticket is routed to the correct personnel.

Request Service


Service ID: 15161
Tue 9/27/16 3:00 PM
Sun 3/31/19 4:22 PM