Service Catalog

Categories (26)

Two Factor Authentication

Services related to two factor authentication.
Expand

Accounts & Passwords

Services for your UW account, special accounts, administrative accounts, and computer domain accounts.

Not sure what type of account you need. Check this comparison: https://uwyo.teamdynamix.com/TDClient/KB/Articl...
Expand

Network & WiFi

UW wireless, wired internet connectivity, and VPN remote access related support and requests.
Expand

Software Support & Licensing

Software available to UW faculty, staff, and students, including Microsoft, Adobe, Office 365, Statistical software.
Expand

Email and Calendar Services

Request assistance with email, calendars, and mailing lists.
Expand

Hardware & Printing

Report a problem or open a request for computer, laptop, tablet or printer.
Expand

Student Services & Labs

Computer labs, multimedia equipment, lab schedules, remote lab system and lab software.
Expand

Instructional Technology & Classroom Support

WyoCourses, Wyocast, and classroom audio and video.
Expand

Teldesk & IT Billing

Requests and Support for phones, data port activation, and IT billable items.
Expand

Research Support - ARCC

Request access and assistance for various research support resources, such as the campus compute cluster, Teton and Alcova
Expand

Website Design & Collaboration

Website services and collaboration tools available from IT.
Expand

Project Changes & Requests

Request a project (new software/technologies) or a change to software/technologies already in use on campus.
Expand

WyoWeb

Student Resources, WyoRecords, Employee Self Service, WyoCal, Campus Map, WyoCourses.
Expand

UWIT Training & Courses

IT Workshop Schedule, Self-Paced Training, Specialized Training, Training room reservations.
Expand

Department Applications

Hosted applications for departments
Expand

Server Hardware, Quotes, and Virtualization

To request information about UW managed servers, please contact infrastructure-it@uwyo.edu
Expand

Storage and Backups

Services for requesting storage space, creating backups, and restoring files.
Expand

UW Extension

IT assistance for UW Extension
Expand

WyoCloud

WyoCloud is the University of Wyoming’s Human Resources and Financial principal cloud solution. All HR-FIN administration transactions are processed through this system. WyoCloud website: http://www.uwyo.edu/wyocloud/
Expand

UWIT Medical Center Services

This service is used only by the UW Family Medical Center staffs in Cheyenne, Casper and Laramie. This service automatically processes to the UWIT Staff located in those facilities.
Expand

UWIT Casper Services

These services are to be used only by faculty and staff in UWCasper
Expand

WyoOne ID Office Requests

Services for your WyoOne ID, other cards your department needs, door swipe security, and other card/security requests
Expand

UW Campus Door/Camera Security Access

Expand

Integration Development

Requests for the IT Integration Team

Integrations allow various UW systems to communicate with each other to support UW operations. These can be done through APIs (Application Programming Interfaces), flat file transfers, or other means
Expand

IT Accounts Payable

Expand

Data & Reporting

Data Warehousing, Reporting and Analytics, PowerBI, and Oracle Analytics Cloud
Expand

Services (2)

>>Help me! I have a problem!

Help! I have an IT-related problem and need assistance.

Security Incident Response Ticket

This is to be submitted when there has been a breach of PCI, GLBA, PII or a General Security Breach to report the issue.