Two Factor Frequently Asked Questiions

Enroll a device with Duo

(To enroll additional devices, instructions are here)

READ BEFORE STARTING: Complete the process from a desktop or laptop computer and have your smartphone or other device with you.  During the enrollment process you may be asked to scan an on-screen barcode with your smartphone.

1. Log into the WyoSecure website and enter your university username + password at https://wyosecure.uwyo.edu.
2. When the two-factor authentication screen appears click Next to begin the enrollment process.

Click Next again.

Click Next again.

3. Add a new device
   1. Select the two factor options you want to use. Options include:

i. Duo Mobile (recommended)

ii. Security key

iii. Phone number

Note: If you do not want to use the Duo Mobile app, select Phone number.

2. Enter your phone number and click Add phone number.

3. Verify the phone number by clicking Yes, it’s correct.

4. For smartphones, install the Duo Mobile app.  When installation is complete, click Next. For more information view:  DUO Self Enrollment

5. Scan the QR code.

6. Your Duo app is now configured.  Click Continue.

4. Duo will prompt you to add a security key if you have one.  It is recommended to have more than one two factor option to make sure that you can always access your account.  If you don’t have a security key, you can click Skip for now.

5. Your two factor account is now configured.  Click Log in with Duo.

You have now successfully completed the device enrollment process and are ready to log-in!

Duo Self-Enrollment

Authenticate with Duo

Here is a video and step by step instructions with screenshots are below.

During the log-in process, after a username + password has been entered, the Duo authentication process will begin.

1. Duo will select the most secure method of connection by default.

2.  If you don’t want to use that option, you can click Other options.

1. Duo Push (recommended method)
   1. .Uses the Duo Mobile app installed on a smartphone or tablet.
   2. The device will receive a notification.  Press Approve to authenticate.
   3. Below is an example of Duo Push authentication on an Android phone.

2. Call Me
   1. Places a call to your enrolled device.  Answer the call and press # to authenticate.
3. Enter a Bypass Code
   1. This option is just to use for codes from the UWIT administration if your other two factor devices are broken or unavailable and you need to set up a new device.

3. Once you have authenticated, you can say that this is trusted browser and then you will not be asked to two factor for 10 days.  You can also click No and you will be asked to two factor the next time you log in with that browser.

Then you will be logged in.

Enroll Additional Devices/Manage Devices

Here is a video and step by step instructions with screenshots are below.

During the authentication process, select Other options and then Manage devices to enroll additional devices. It is strongly recommended that you enroll more than one device in case your primary device becomes unavailable.  (A good option for a secondary device is your office phone.) 

You will need to two factor to continue managing devices. 

To enroll additional devices:

1. Click on Add a new device

2. Follow instructions to enroll a new device (see Enroll a device with Duo)
3. You now have multiple devices enrolled.  Two factor will default to the most secure method, but the others will be available until Other options.

To manage your devices:

1. Click on My Settings & Devices
2. Confirm your identity by authenticating with one of your previously enrolled devices
3. From the Settings window, you can rename and delete devices
     

Authenticate remotely through Pulse VPN

See: https://guide.duosecurity.com/pulse

I lost my phone!

Your account is still protected by a password, but two-factor authentication will no longer be possible with the lost device.  If you have registered a second device, authenticate with that device and remove the lost device from Duo.  (See Enrolling Additional Devices/Managing Devices).  If there are any concerns about security, please contact the UWIT Service Center immediately. 

• Visit this service and submit a ticket
• Call 766-HELP (4357), Option 1