My Network Connection is Slow - Troubleshooting Slow Network

Troubleshooting slow network speeds.

The first step in determining the speed of your network connection is to go to Then click the button that says “Go” to begin the speed test.

Take note of the download speeds and upload speeds. Download speeds will determine the speed at which you can process data from the network. Upload speeds show the speed at which you are able to send data to the network, for example, the speed at which you can “upload” video to a Zoom meeting.

Once you’ve determined your network speeds you’ll need to determine whether or not those speeds meet the requirements you have for processing data. Take Zoom for example, which will be a good reference point for many video conferencing applications.  


For high-quality video: 1.0 Mbps/600kbps (up/down)

For 720p HD video: 2.6Mbps/1.8Mbps (up/down)

For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)

For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)

If you test your speeds and you are not receiving sufficient connection speeds further troubleshooting may be required. Submit a ticket by going to or by calling the help-desk at 307-766-4357.

Further troubleshooting:

Even if your building meets the latest wireless standards and wireless access points your device might not be capable of meeting the requirements in order to use the latest standard. If the device can only connect to a 2.4GHz frequency then we would expect download speeds around 80 to 90Mbs. If the device supports 5Ghz, your connection speed depends on the wireless access points in the building and the capabilities of your device.

If the device is capable of using an 802.11ax frequency or “Wifi-6” then you can expect download speeds of 500Mbs.

Other buildings which may be using less capable frequencies such as 802.11 AC, may produce download speeds around 200 to 400Mbs.

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Article ID: 143600
Tue 1/3/23 9:07 AM
Thu 1/5/23 7:37 PM