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Installing Pulse Secure when Administrative permissions are not available and connecting to the UW campus VPN network.

Information on how to manually activate Windows 10

When sending an email in Outlook, the Ignore or Add To Dictionary options are not available.

locating browser bookmarks

This article will guide you through finding the name of your computer. It features Windows 7, 8, 10 and Mac OS.

Directions on deleting and adding outlook accounts. Useful for trying to fix issues in outlook.

Directions on how to sign out on the new Windows 10 Lab system

A guide to clearing out the java cache on a Windows 7 / 10 computer.

If you need to send the information in the full headers of an email message (to report possible phishing or spam, for example):

Information on supported methods for accessing my UW Exchange email