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I am having trouble connecting to the Internet.

Introduction

See the Procedure below for a few steps to try when experiencing connection issues.  You can also report connection problems through the Request Help button and we will get in touch with you.

Available to

All network users.

Procedure

  1. Am I connected to the network? On a windows system run ipconfig /all from the command prompt. On a mac or linux system run ifconfig from a terminal. Make sure you have a campus ip (10.0.0.0/8 or 172.16.0.0/12). If you do not you have not connected to the network. Check your connection and try again.
  2. Am I having issues with one website or service or several websites or services? From a web browser try to use www.google.com. If you can it may be that the site you want to use is having issues. Try again later.
  3. Do I have different results between on campus resources and off campus resources? From a web browser try to use www.uwyo.edu. Then try www.google.com. If one works and the other does not it helps support understand the scope of the issue.

Cost

This is a common-good service offered to faculty, staff and students which means there is no direct cost to the individual or department.