Set up automatic replies for email only account (OWA)

Introduction

If you have two different mailboxes and one is a email only account (if you don't know if it is, give Help Desk a call and we can find out for you) you can set up automatic replies through the Outlook Web Application. 

Procedure

  1. If the email only account has not already been added, follow these steps to add the account: https://uwyo.teamdynamix.com/TDClient/1940/Portal/KB/Article/153133/Adding-an-Email-Only-Account-to-New-Outlook
  2. Hover your mouse over the name of the email only account in navigation pane and select the 3 dots. 

Screenshot of Microsoft Outlook featuring the "Home" tab. A highlighted "UWIT HelpDesk" entry is shown in the favorites menu, with an arrow pointing to it.

  1. Select Manage shared mailbox or folder. 
  2. Select Accounts, then Automatic Replies.
  3. Turn on automatic replies.
  4. Edit your automatic reply message.

Note: By default, this will only send automatic replies to mail you receive from internal (@uwyo.edu) addresses. If you wish to send automatic replies to external addresses, check the "Send replies outside your organization" box and add a separate message. Please be aware, this will send replies to every email you receive, which may include emails from automatic mailing lists and potential junk mail. To avoid this, it is recommended to utilize the "Send replies only to contacts" option. 

  1. Click the blue Save button at the bottom. 
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