For Mac devices there is a little more setup. (Macs need to be running at least Big Sur 11.7.7, Monterey, Ventura, or Sonoma before you add it via this method. Macs running Catalina (no longer supported at UW) and earlier versions of Big Sur have software incompatibilities with the Canon print server and will not work. Make sure to check for software updates before attempting to install the Canon printer.
The UW IT help desk can assist if needed at (https://support.uwyo.edu/). A video tutorial on the install/setup is also available here.
*For the Copier services website and FAQ please visit. https://www.uwyo.edu/copier-services/
*For information on first time log in at the copier and linking your WyoOne ID for quick access please click here. To request an upgraded WyoOne card or new Card please click here.
Installing the Printer Driver
- Go to Canon's support site and search for the model of your device (such as the Canon 3835i).
- Make sure to select your current Mac Operating System and then select the latest recommend driver as seen below and click Download
- Go to Downloads on your Mac and double-click the printer driver package to begin installation. You will be prompted for your Mac username/password to begin the installation
- Follow the prompts to complete installation of the Canon driver and then click Done
- Next, on your Mac, open System Preferences
- Open the Printers & Scanners control panel
- Within Printers & Scanners, click the +(plus) button at the bottom of the list of printers to add a new printer.
- In the Add window, click the Advanced option in the menu bar.
- (If you do not see the Advanced option, right-mouse click on the bar, choose Customize Toolbar and drag the advanced option up and onto the menu bar, click Done.)
- For Type select LPD/LPR Host or Printer
- Device: Another Device
- For the URL: lpd://cowboyjoe@print-rps-2/SecurePrint-2
NOTE: the UWYO username is case-sensitive (do not include @uwyo.edu). Make sure to enter it exactly as it appears in Banner
- OPTIONAL: Give it a descriptive name and location if desired.
- Print Using: select the Canon Driver you previously installed for that model of copier. You can simply enter the copier model number in the search bar to find the exact model. Then select add to finish setting up the printer on a Mac.
- Select OK and the printer will be added.
- When you log in at the copier to release sent print jobs you have to select/press the secure print button after loggin in to see the actual queue and select and release print jobs.
* If the printer says paused and has a yellow status light it means the wrong username or wrong printer driver were used. The printer will need to be removed and re-added as it will not work in a paused state. The UW helpdesk can assist with doing that at support.uwyo.edu, if additional help is needed.
** To learn more about the first time log in at the copier and linking your WyoOne ID for quick access please click here.