Two-Factor Frequently Asked Questions

What type of devices can I enroll?

• Smartphones
• Tablets
• Yubikey fob

I don’t want to use my personal device, what are my options?

• You or your department can purchase a YubiKey.

I don't want the Duo app on my smartphone, what are my options?

• You can use a Yubikey to complete the second authentication step.

What happens if I lost, forgot or broke my primary two step device?

• You can submit a request for help here.  We will need to verify your identity and then we can help you activate your two factor account on a new device.

What if I get a new mobile device after I've already enrolled in two step login?

• You can submit a request for help here.  We will need to verify your identity and then we can help you activate your two factor account on a new device.

How do I two factor if I am out of the country or on sabbatical?

• Duo Mobile push works anywhere with internet connectivity.
• YubiKey is a key fob that can provide the secondary authentication.
• The duo application can be installed on apple and android tablets.
• If these options do not sound like they will work in your situation, we can also set up your account use passcodes while out of the country.  Please submit a request for that here.

Will I have to use two step login? Can I opt out of two step?

• You will need to use two factor to log in for both the safety of your data and the safety of the university community. There is no opt out procedure.