I need help restoring deleted emails

Introduction

Information Technology does not recover deleted or lost email items. However, if you accidentally delete email from your Microsoft Outlook Exchange mailbox, you can usually recover it for up to 30 days after the deletion occurs. When an email is first deleted, it is generally moved to the Deleted Items folder. Until this folder is emptied, you can move items back from it into your Inbox or any other folder. What many users don't know is that even if they empty the Deleted Items folder (either manually or by closing Microsoft Outlook), the deleted email can still be recovered for up to 30 days.

Restoring a deleted item is available in Microsoft Outlook 2010, Outlook 2013, and Outlook Web App. This function is not available in Outlook 2011 for Mac. For Outlook 2007 and Outlook 2010, follow these steps:

  1. Select the folder you would like the file(s) recovered to in the Navigation Pane (left side of the screen).
  2. For Outlook 2010, click on the Folder tab, and select Recover Deleted Items. For Outlook 2007, click on the Tools menu, and select Recover Deleted Items �
  3. Select the item(s) you would like to recover, and click the Recover Selected Items icon Recover Selected Items icon.
    Note: Multiple items can be selected by holding down the CTRL key while clicking on items.
  4. The files will be recovered to your currently active folder.

Steps differ a bit in Outlook Web App. See How to Access and Use Outlook Web App for complete instructions.

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Available to

This is available to faculty, staff, and students.

Procedure

If you are still experiencing problems restoring deleted emails, please click "Request Help" and fill out with as much detail as you can provide about the deleted emails (time deleted, from who, when received).

Cost

This is a common-good service offered to faculty, staff and students which means there is no direct cost to the individual or department.