Library Applications Request for Change


If you need to make a change or modification to a specific UW Library application (e.g. Sierra, MRBS, Illiad, Summon, etc.) this will allow you to submit a support ticket.

These could include

  • a need to schedule a vendor supplied patch or update for your application
  • implementing a new module or functionality associated with your application
  • setting up data feeds with or between your application other applications 
  • implementation of an entirely new application


  • No need to call your problem into the Service Center or Help Desk
  • No need to call a specific developer or email several people
  • Your change requests will go to the entire team of developers that support department applications 
  • The ability for you to add all important details to the ticket and monitor its progress

Available to

  • Anyone with a UW Account


  • If your problem is high priority please call 307-766-4357, option #1.
  • If you need to request a change for a department application please see the departmental applications service


Submit your request for change by selecting the Request Service button on this page.  Quickly fill out a small form and the ticket is routed to the correct personnel. 

Request Service


Service ID: 15164
Tue 9/27/16 3:05 PM
Sun 3/31/19 4:23 PM