Introduction
If you need to make a change or modification to a specific UW Library application (e.g. Sierra, MRBS, Illiad, Summon, etc.) this will allow you to submit a support ticket.
These could include
- a need to schedule a vendor supplied patch or update for your application
- implementing a new module or functionality associated with your application
- setting up data feeds with or between your application other applications
- implementation of an entirely new application
Benefits
- No need to call your problem into the Service Center or Help Desk
- No need to call a specific developer or email several people
- Your change requests will go to the entire team of developers that support department applications
- The ability for you to add all important details to the ticket and monitor its progress
Available to
Resources
- If your problem is high priority please call 307-766-4357, option #1.
- If you need to request a change for a department application please see the departmental applications service
Submit your request for change by selecting the Request Service button on this page. Quickly fill out a small form and the ticket is routed to the correct personnel.