Please check for the following or be prepared to answer these questions when you call the Help Desk:
- Is it plugged in?
- Have you checked call forwarding?
- Can you hear the caller?
- Can the caller hear you?
- Is your difficulty with on- campus calls, off- campus calls, or both?
- Can you place calls?
- Can you receive calls?
If you cannot resolve a problem, call the Telecommunications Help Desk at 6-4357, option 2.
Please be specific when reporting a problem to the Help Desk. We prefer that the person who is experiencing the problem calls us.