Phone not working

Please check for the following or be prepared to answer these questions when you call the Help Desk:   

• Is it plugged in? 
• Have you checked call forwarding? 
• Can you hear the caller? 
• Can the caller hear you? 
• Is your difficulty with on- campus calls, off- campus calls, or both? 
• Can you place calls? 
• Can you receive calls?

If you cannot resolve a problem, call the Telecommunications Help Desk at 6-4357, option 2.

Please be specific when reporting a problem to the Help Desk. We prefer that the person who is experiencing the problem calls us.