Reset profile \ UEM Self-Support tool


On the UWStudent Lab system we use a product called VMware UEM (User Environment Manager) to allows users to customize their use of lab nodes and have those customizations follow them from one lab computer to another.  There are times when a users UEM profile for a specific program or their account needs to be reset.  Below are instructions on how users can reset their account profile for individual programs. 


1.  Log into a UWStudent lab node

2. Go to the start menu and select - Self-Support

Self Support tile button


3. In the Window that comes up, select the program that is causing problems and then hit the Reset button  

Reset Button selection


4.  When prompted, click Yes to the warning message that appears

5. You will receive verification that the settings for the selected program have been reset and you can either click Close or chose to Manage settings for another application

6.  IMPORTANT NOTE Once you have reset the settings for all the applications you wish to reset you will need to log off and log back in for the settings to return to a default state. 


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Article ID: 71560
Wed 2/6/19 9:10 AM
Sun 2/10/19 9:14 PM