How to Reactivate Duo Mobile on a New Phone


If you have recently purchased a new phone and kept the same number, you will need to reinstall duo mobile and reactivate it. If you have a completely new number or cannot receive phone calls to two factor, please fill out the service form here.


1. Go to

2. A notification will appear saying it sent a duo push to your phone. Click cancel and select My Settings & Devices.

3.You will need to choose Call Me.

4.Once logged in select Reactivate Duo Mobile.

5.Select which device you have. For this example we selected android. 

6. Follow the on-screen instructions for adding an account. On Duo Mobile app, make sure that you have given the app permission to use your camera.  Scan the QR Code


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Article ID: 17429
Thu 10/13/16 9:54 AM
Sun 8/7/22 7:35 PM