WyoRecords Troubleshooting

Having trouble logging in?

Here are the instructions to log into WyoRecords. If you have forgotten your password, please call the UWIT Help Desk at 307-766-4357 and they can help you reset your password.  The other issue that can happen during logging in is the error "A login process is already in progress for your current session" and that can be resolved with these instructions.

WyoRecord pages not loading completely?

1. It is normal for an initial WyoRecords session to take up to one minute to load upon login. 
2. Clear your browser cache by consulting the knowledge article Clearing Cache.
3. Try another browser.
4. Make sure pop-up ups are allowed by consulting the knowledge article Pop-Up Enabling.
5. Try Incognito or Private Browsing 
   • Use Incognito in Chrome 
     1. Click the More button in the top right corner of Chrome 
     2. Select New Incognito Window  
     3. Use the keyboard shortcut Ctrl + Shift + n on Windows, Linux, or Chrome OS  
     4. Use the keyboard shortcut ⌘ + Shift + n on MacUse Private Browsing in FireFox 
   • Use Private Browsing in Firefox 
     1. Open FireFox 
     2. Click on the menu icon 
     3. Click New Private Window 
   • Use In Private mode in Microsoft Edge 
     1. Select the three dots in the top right corner of the Microsoft Edge window 
     2. Select New InPrivate window 
   • Use Private Browsing in Safari 
     1. Go to the Safari app on your Mac. 
     2. Choose File > New Private Window, or switch to a private browsing window that's already open. A private browsing window has a dark Smart Search field with white text. 

Timed out of a page? 

1. Keep in mind that resources at UW are subject to timeouts. For specific timeout limits visit the knowledge article Current Timeout Limits Associated with the services through WyoWeb. 

2. It is not recommended to use multiple browser tabs for WyoRecords.  A previously open session could time out causing your active session to also time out.  If you need to have multiple WyoRecord sessions open simultaneously use separate browsers for each session.

Looking for a feature and not finding it where it used to be?

1. The WyoRecord layout has been optimized to allow for better functionality on mobile device web browsers.  Look for menus to expand instead of individual tiles for the feature.
2. Consult the knowledge article Changes with Release of Banner 9 for a high-level overview of the changes to faculty, advisor, and student self-service.
3. Consult the knowledge article Changes to the Registration Process for step-by-step instructions on the new process.

Having trouble accessing WyoRecords from wireless or off-campus?

Make sure you are connected to the WyoSecure via the VPN.  Instructions can be found in the Ivanti Secure knowledge base category.