Managing Phone Calls in Microsoft Teams

Please see the links below for additional information on managing calls in the Microsoft Teams application.

Managing calls through mobile devices:

- Placing a call on hold

- Transferring a call

***There are 2 options for transferring calls: Transfer and Consult then Transfer. Transfer is a cold/blind transfer where the call will end when the transfer, to speak to someone or select a option on an auto-attendant before transferring, you will use Consult then Transfer. 

- Conference Calls/Add a user to a call

Managing calls through desktop/laptop:

- Call Forwarding

- Placing a call on hold

- Transferring a call

***There are 2 options for transferring calls: Transfer and Consult then Transfer. Transfer is a cold/blind transfer where the call will end when the transfer, to speak to someone or select a option on an auto-attendant before transferring, you will use Consult then Transfer. 

- Conference Calls/Add a user to a call

 

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Details

Article ID: 143275
Created
Tue 11/29/22 12:00 PM
Modified
Wed 11/30/22 2:25 PM