Summary
Information on Call Forwarding, Holds, Transfers, and Conferencing
Body
Please see the links below for additional information on managing calls in the Microsoft Teams application.
Managing calls through mobile devices:
- Placing a call on hold
- Transferring a call
***There are 2 options for transferring calls: Transfer and Consult then Transfer. Transfer is a cold/blind transfer where the call will end when the transfer, to speak to someone or select a option on an auto-attendant before transferring, you will use Consult then Transfer.
- Conference Calls/Add a user to a call
Managing calls through desktop/laptop:
- Call Forwarding
- Placing a call on hold
- Transferring a call
***There are 2 options for transferring calls: Transfer and Consult then Transfer. Transfer is a cold/blind transfer where the call will end when the transfer, to speak to someone or select a option on an auto-attendant before transferring, you will use Consult then Transfer.
- Conference Calls/Add a user to a call