Adding an Exchange Only Mail Account to your Outlook


There may be times when a department or individual needs to share their email account so that other individuals can assist in answering email sent to that account, scheduling events in the calendar, or accessing specific contacts saved in that account.

Email only account permissions are managed by IT.  If you find that you don't have permissions to an account, please request that access by emailing




  1. Select the File menu, click Account Settings, and select Account Settings.

    Microsoft Outlook window

  2. Open the Exchange email account that needs access to the shared account in Microsoft Outlook.


  1. In the Email Accounts window, select Microsoft Exchange account, and click Change.

    Account Settings window


  1. In the Exchange Server Settings window, click More Settings.

    Change Email Account window


    5. In the Microsoft Exchange Server window, select the Advanced tab, and in the Mailboxes section, click Add.

    Microsoft Exchange Server window


    6. In the Add Mailbox window, in the Add mailbox box, enter the username for the shared email account, and click OK.

    Add Mailbox window


    7. In the Microsoft Exchange window, click OK.


    8. In the Exchange Server Settings window, click Next.


    9. In the Change Account window, click Finish.


    10.In the Email Accounts window, click Close.  In the left hand menu towards the bottom you should see your email address that you just added listed.



  1. Open the Tools menu and select Accounts


  1. In the Accounts window, click on your UWYO Exchange account to highlight it and then click the Delegation and Sharing button.


  1. Inside of the Delegates window, click the Plus button



  1. In the Select User window which opens, type the UW user account (the username part of their email address prior to, so 'username' for Highlight the correct person and click OK.:

  1. Back at the Delegates tab window, the "People I am a delegate for:" box should look similar to this. Click OK if it is correct and exit out of your email account settings until back at the main Outlook window.


  1. That is all! You may now access the shared mailbox.
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Article ID: 137591
Wed 1/12/22 9:36 PM
Sat 3/11/23 9:51 PM