Introduction
The University of Wyoming utilizes Duo Mobile for Two-Factor Authentication. This is to best protect your information on top of overall security for our university community.
This Article is used for Frequently Asked Questions on our Two-Factor System. If you do not find the answers you are looking for please contact the UWIT Help Desk at 307-766-4357, option 1 for further assistance.
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Two-factor authentication strengthens access security by requiring two methods to verify your identity. These methods can include something you know -- like a username and password, plus something you have -- like a smartphone app to approve authentication requests.
You may also try out the Duo Mobile Universal Prompt Demo on the official Duo Webpage, HERE
Two-factor authentication helps fight against phishing, social engineering and password brute force attacks and helps to secure your logins from attackers exploiting weak or stolen credentials.
- Due to the number of attempted and successful account compromises UW has increased account security by putting in two factor to protect your personal data and institutional systems.
You may use the following devices for the second authentication step:
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Smartphones (i.e., Android or iPhone)
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Tablets (i.e., Samsung, iPad, etc...)
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Digital Security Key (i.e., Yubikey Fob)
All faculty, staff, students and affiliates are required to use two-factor authentication to access University resources from off campus.
- To increase your account security, the University of Wyoming is augmenting the thing you "know" (your username and password) with a Two-Factor Authentication platform called Duo security, which allows you to use a mobile phone app and other capabilities to protect your personal data and institutional systems you use.
You may use a Yubikey for the second authentication step
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MUST be Active UW Faculty/Staff or UW Student
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May purchase your own Yubikey, or request one from the UWIT Help Desk. If you obtain one from UWIT, and it is broken or lost; you are responsible for purchasing a replacement.
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First Time Receiving Digital Security Key: You may request a Yubikey through the UWIT Help Desk
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Needing Replacement: If you do have a digital security key and it is no longer working you will be required to purchase your own replacement, for this to find out what type of Yubikey you may need please go, HERE
- You may purchase the YubiKey through Yubico or Amazon following the provided links:
Identity Verification Is Needed. Please call the UWIT Help Desk at 307-766-4357, option 1 with a photo ID (passport, drivers license, WyoOne ID, etc...) ready for when you are asked to join a zoom call to verify your face with your respective ID
Identity Verification Is Needed. Please call the UWIT Help Desk at 307-766-4357, option 1 with a photo ID (passport, drivers license, WyoOne ID, etc...) ready for when you are asked to join a zoom call to verify your face with your respective ID
When first setting up your UW Account, if you are on a device with biometric verification capabilities (Touch ID or Face ID) it will suggest to use this option
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Disadvantages: Using Biometric Verification (Touch/Face ID) limits your UW access to only access it through that specific device
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How to Fix: Identity Verification Is Needed. Please call the UWIT Help Desk at 307-766-4357, option 1 with a photo ID (passport, drivers license, WyoOne ID, etc...) ready for when you are asked to join a zoom call to verify your face with your respective ID
If you do not have a device that can install the Duo Mobile App and you are an Active Faculty/Staff/Student needing access to your resources long-term.
By the University's policy, Bypass Codes are only given out under EXTREME CIRCUMSTANCES:
- If you have an extreme circumstance, please reach out to the UWIT Help Desk at 307-766-4357, option 1 to discuss further
If you would like to enroll an additional device(s) to your Two-Factor after you have already connected at least one device you may follow the steps provided HERE
Duo Mobile push works anywhere with Internet connectivity.
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We highly recommend that you register your phone as a tablet device
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The Duo Application may be installed on apple and android tablets.
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YubiKey is a key fob that can provide the secondary authentication.
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If these options do not sound like they will work in your situation, please call the UWIT Help Desk at 307-766-4357, option 1 for further assistance.
If your Duo Mobile Application seems to have been deactivated on device you've used previously or got a new device with the same phone number:
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Please email userhelp@uwyo.edu and provide your UW Username, phone number, type of phone, and consent to receive a new activation link via SMS
If your Duo Mobile Application is not yet connected or you have a new phone number (on old or new device):
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Please call the UWIT Help Desk at 307-766-4357, option 1 with a physical ID (WyoOne ID, Drivers License, Passport, etc..). Once you call you will be asked to join us in a Zoom call so we may verify your identity and update the phone number on Duo
If your Digital Security Key (i.e., YubiKey Fob) doesn't seem to be working:
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Please email userhelp@uwyo.edu and provide your UW Username, the type of security key, the last time it worked, and any errors you may be encountering
It is strongly recommended that you enroll more than one device, such as a cell phone, cell phone as a tablet, tablet, iPad, etc.