UW Qualtrics

Introduction 

The University utilizes the Third-Party Services of Qualtrics. Since this is a Third-Party System, for simple questions/troubleshooting we recommend reaching out to the Qualtrics Support Page for the best assistance. Qualtrics provides direct support to help users construct, deploy, and report on surveys:

• Visit the Qualtrics support page
  • Login and use chat
  • Company organization ID - uwyo

 

Jump to Section 

1. Surveys With Qualtrics 

2. Creating An Account

3. Sending SMS Through Qualtrics

4. Sending Email Through Qualtrics

5. Weekly Email Send Limit 

6. Training 

7. Resources

8. Research Success Kit

 

Surveys With Qualtrics

UWIT administers the University of Wyoming's site license for Qualtrics, a robust survey tool that students, faculty, and staff can use for free with an active UWYO email address.

• You may navigate to the Qualtrics provided user guide: Getting Started with Surveys for more information 

 

Creating An Account

You can create an account for yourself by:

1.  Visit the UW Qualtrics homepage.

2.  Logging in with your UW username and password.

Note:  You will not be able to create an account using the UW license through the main Qualtrics site.  Please use the link provided on the UW Qualtrics homepage.

 

Sending SMS Through Qualtrics 

UWIT has disabled SMS messaging functionality in Qualtrics for legal reasons.

• The primary reason for this is that documented consent for each individual phone number owner is required in order to legally contact (survey) them via SMS in a bulk messaging environment.
• In addition, opt-out management is required. Unfortunately, the lawsuits that can be generated from this activity are fairly easy to win so to protect the University of Wyoming from this legal exposure, this functionality has been disabled.

Please navigate to the following links further information.

• Qualtrics SMS Guidance

• The Telephone Consumer Protection Act (TCPA)

 

Sending Email Through Qualtrics

Change the From Address to  noreply@qualtrics.uwyo.edu so that the email does not include the “external email banner” and appears safe to UW employees and students.

 

Weekly Email Send Limit

Every UW account can send up to 500 emails through Qualtrics per week (including survey invitations and reminders). If you need to send more than 500 emails per week, request an increase in the weekly send limit by completing this request form.

 

Training

Qualtrics provides free online tutorials to help you learn the program at your own page:

• Managing Your Account
• Survey Platform Overview
• Step 1: Creating Project or Survey
• Step 2: Skip and Display Logic
• Step 3: Sharing or Collaborating on Project
• Step 4a: Emailing Survey Using Contact Lists
• Step 4b: Distributing Survey
• Step 5: Analyzing Results
• Step 6: Reporting Results
• Step 7: Organizing Projects

 

Resources

Learn how to get started using Qualtrics:

• On-Demand Webinars
• Survey Basics
• Market Research Surveys
• Employee Surveys
• Data Analysis Guides

 

Research Success Kit

Learn the principals of survey design and how to administer a survey effectively:

• Survey Design
• Increasing Response Rates
• Convincing Decision Makers
• Getting Up to Speed
• Survey Templates