WyoSecure - Setting up Pulse Secure on Mac Computers (OS X)

The new UW VPN is faster and more reliable than ever before but it will take a moment to setup.
 

Before You Begin

Note to Fire Fox or Chrome Users:
Please use Safari to follow this guide. The initial installation is only supported under Safari.
Once Pulse Secure is installed you can use whichever browser you prefer.

To continue with this guide you'll need:

If you have not yet setup DUO's Two Factor Authentication click here for the DUO setup guide.

Contents of Guide

  • Quick Start Guide
  • Detailed Installation Instructions
  • Detailed Configuration Instructions
  • Disconnecting Pulse Secure
 

 

Pulse Secure Quick Start

  1. Visit the WyoSecure page for:
  2. Login with your UW credentials and faculty and staff should use Two Factor Authentication
  3. Once at the WyoSecure dashboard click "Start" in the Pulse Secure box
    • OS X users might see an application warning for "the URL pulsesecure:// [...]". Click "Cancel".
      Explanation: This indicates that Pulse Secure has not been installed on this workstation. Once Pulse Secure is installed URL's such as these will launch the application, but until then your Mac doesn't really know what to do with them.
  4. On the "Searching for the application launcher..." page, click "Download"
  5. Open the "PulseSecureAppLauncher.dmg"
  6. Launch the "PulseSecureAppLauncher.mpkg" found in the dmg file.
  7. The "Install Pulse Secure Application Launcher" window will open, click "Continue"
  8. If prompted for an install location, select "Install for me only" and click "Continue"
    Note: when downloading the installer via Safari this option is pre-selected.
  9. Click "Install" to begin.
  10. When the installation is finished the installer may ask you want to move "Pulse Secure Application Launcher" to the trash, click "Move To Trash"
    Note: when installing via Safari this option is pre-selected.
  11. Once completed click "Close"
  12. Back in Safari, you should see an instruction page with "Click HERE" to continue. Please click "HERE"
  13. Pulse will launch and ask if you want to allow Pulse Secure to contact the server, choose "Always"
  14. You will be prompted to enter your Mac username and password. Please note this is likely not the same as your UWyo username and password. Click "OK"
  15. If not automatically connected, click "Connect" to begin authenticating to WyoSecure
  16. Pulse Secure will prompt you for your UWyo username and password. You may also want to check the "Save Settings" box.
  17. Congratulations, you're done!
You should now be connected to WyoSecure through the Pulse Secure VPN. If you have any questions please scroll through the rest of the guide and if your questions aren't answered contact the UWIT Help Desk at (307) 766 - 4357 or by visiting http://www.uwyo.edu/infotech
 
 

 
 

Pulse Secure Detailed Setup Instructions

 

Step 1

To begin, in your browser of choice visit WyoSecure and login with your University of Wyoming username and password.  Please also remember to log into WyoSecure with your username, not your username@uwyo.edu.
log in
 

Step 2 - Faculty & Staff

Students should skip to step 3.

If you've already setup Two Factor Authentication with DUO, you'll see a familiar window. Please accept the push notification on your phone, enter the code from the Call Me option or the next unused code from your pass codes email.
 
If you've not yet setup DUO push, please visit this guide to setting up Two Factor and then return to step 1.
 
use 2 factor
Note: If you don't have your phone you can click "Cancel" and choose another option such as Passcode which will use your email to deliver your authentication codes. For more information about DUO see our Two Factor Authentication FAQ.
 

Step 3

Once you authenticated with Two Factor, you'll be taken to the University of Wyoming Secure Portal. 
To begin the secure connection find the "Client Application Sessions" box and click the Pulse Secure "Start" button.
click start
Note: The screenshots of WyoSecure are of the default screen layout and may not exactly reflect what you're seeing.
 

Note: OS X Users will see an application warning the first time they launch the new VPN. This is to be expected. Please click "Cancel" if you get the following window

 
error window is ok
 
Explanation: This indicates that Pulse Secure has not been installed on this workstation. Once Pulse Secure is installed URL's such as these will launch the application, but until then your Mac doesn't really know what to do with them.
 

Step 4

Behind the warming you will find the "Searching for application launcher..." dialog.
Please click "Download" — if the 60 second search has already completed you will see a screen similar to the one in the second screenshot, again, please click "Download"
 
click download
 
Click download
 
 

Step 5

While the installer downloads WyoSecure will present the following instructions.
 
Once the file is finished downloading double click as shown below, or, if you us a different browser than the one pictured (Chrome) find the file in your Downloads folder or wherever you may have saved it to, and double click "PulseSecureAppLauncher.dmg" to mount the virtual disk.
Run Installer
 
Alternatively, you may have to find the installer.
The default location for saved files on a Mac is your Downloads folder. If the file isn't there, try searching for it.
 
Search for installer
 
 

Step 6

Once opened PulseSecureAppLauncher.dmg will present a window containing the "PulseSecureAppLauncher.mpkg"
Double click the installer package to begin installation
 
double click installer
 
 

Step 7

The "Install Pulse Secure Application Launcher Installer" window will open, click "Continue" to being the installation.
Click continue
 
 

Step 8

Step 8 only applies to those who downloaded the installer with FireFox, Chrome or another 3rd party browser.
If you used Safari to download the installer step 8 is automatically setup and skipped.
 
If you see this screen, click "Install for me only" then click "Continue"
 
Click Installer for me Only and Continue
 
 

Step 9

On the "Installation Type" screen click "Install"
Click install
 
 

Step 10

If you downloaded the installer with a browser other than Safari, the installer will ask if you would like to move the "Pulse Secure Application Launcher" Installer to the Trash? Click "Move To Trash"
 
Chose move to trash
 
 

Step 11

After some quick loading bars the Installation will complete and you can click "Close" to exit the installer
 
Click Close
 
 

Step 12

Pulse Secure will likely launch immediately, if it doesn't, launch Pulse Secure from your Applications folder.
Returning to your browser you can now continue connecting to the WyoSecure VPN.
 
Click "HERE" in the instructions page. 
Click "HERE"
 
Note: You may be required to log in again, depending on how long the Pulse Installation took.
If so, please enter your UW credentials and authenticate with Two Factor. Again, if you've not yet setup Two Factor Authentication, click here.
 

Step 13

Whether you've just installed Pulse Secure or you're returning to WyoScure following a re-login or reboot the first time you launch Pulse Secure you'll see this application launcher dialog in place of the error you might have seen earlier.
 
Click "Open"
click open
 
 

Step 14

Pulse will launch and ask if you want to allow Pulse Secure to contact the server, choose "Always"
click always
 
 

Step 15

Pulse Secure will now load the software to you computer. This can take a few minutes depending on the speed of your machine or internet connection. You will be prompted to enter your Mac username and password. Enter your admin username and password and click "OK"
please wait
username and passowrd
 

Step 16

The Pulse Secure window will open once the installation is complete. Click "Connect"
 
click connect
 
 

Step 17

Pulse Secure will prompt you for your UWyo username and password. You may also want to check the "Save Settings" box.
 
save settings
 
 

Step 18 - Faculty & Staff Only

After entering your UWyo username and password Pulse Secure will prompt you for your Two Factor Authentication code.
Note: If you are using Push Notifications for Two Factor authentication type "Push" into the code field and your device will be sent a notification for you to respond to.
 
Use 2 factor
 
Note: It is not recommended that you check "Save Settings" unless you're sure you always want to use Push notifications. Please do not save your settings if you use codes or a dongle!

Use the "Secondary Password" field to tell Duo how you want to authenticate. Here's how:

Instant Virtual Extranet browser window

 

 

Finished.

Congratulations. This should conclude setting up UW's Pulse Secure VPN.
You should now see the Pulse Secure window indicate that you're connected to WyoSecure with a green check mark
 
If for any reason your connection isn't working, if you have questions or concerns or if you would like additional support please contact the UWIT Help Desk at 307-766-4357 (long distance rates apply) or by visiting www.uwyo.edu/infotech and clicking on either the "Click For Help" button or the "Live Chat" icon. Please note that Live Chat is only available from 8am to 5pm, Monday through Friday. 
 
You're connected
 

 
 

Disconnecting from Pulse Secure

To disconnect from WyoSecure click "Disconnect"
 
Disconnect
Was this helpful?
0 reviews

Details

Article ID: 15876
Created
Fri 8/19/16 8:20 AM
Modified
Sat 10/6/18 11:50 AM