Overview

Admin by Request (ABR) allows you to request administrative privileges on your university-owned Windows computer without having to call the Help Desk to request admin access.   Information Technology is deploying ABR in a phased approach to help increase security on campus computers while also providing users with the needed flexibility to use their computers.   During this phased deployment, not all computers will have Admin by Request installed.  

Checking for Admin By Request

To confirm is Admin By Request is installed on your computer:

     1. Open your task tray (in the bottom right corner of the taskbar, near the clock.)
     2. Confirm the ABR icon displays (a green circle with a white check mark). Hovering over the icon displays, "Request administrator access."

  

 

How to Use Admin By Request

There are two ways to use Admin by Request:

• Run an application as an admin. Use this option when an application requires admin access to run. 
• Start an admin session. Use this option when you need to perform multiple admin tasks or need admin access for an extended period. 

To run application as an admin:

     1. Locate the application you wish you run.
     2. Right click on the application and select "Run as administrator."

     

3. A User Account Control pop-up will ask if you want to allow the app to make changes to your device. Click “Yes” to continue or “No” to cancel.

     4. Selecting “Yes” allows you to run the application as an admin. Selecting “No” will cancel the process.

To start an admin session:

1. Open your task tray.
2. Click on the ABR icon.

 

3. Select “Request administrator access”.

4. An ABR pop-up will ask for your email, phone number, and reason for the request. Fill out the fields and click “OK” to continue or “Cancel” to cancel.

5. An ABR pop-up will display code of conduct. Click “OK” to continue.

6. Clicking “OK” starts the admin session and displays a 60-minute countdown timer on the bottom right of your screen.

6. During your admin session, if you are asked for a username and password, please enter the username and password you used to log in to the computer.

7. When the countdown timer ends, your admin session is ended. If you complete your actions early, you may click “Finish” to end the admin session.

Additional Tools

For some admin tasks, neither run as admin nor admin session works best. In these instances, you can use some additional tools provided by Admin By Request.

1. Open your task tray.
2. Click on the ABR icon.
3. Hover over “Tools” to open a sub-menu.

4. Select the tool best suited for your use.
5. Depending on the tool, you may encounter User Account Control pop-ups requesting your email, phone number, and reason for the request . Click “OK” to continue the process or “Cancel” to cancel.

 

FAQs

I can’t find the Admin By Request icon in my task tray.

Information Technology is taking a phased approach to deploying Admin by Request.  Please open a ticket with the UWIT Help Desk, so they can confirm if your computer is eligible, and if so, why the icon is missing.

I see the Admin By Request icon in my task tray but “run as admin/start an admin session” aren’t working.

Information Technology is taking a phased approach to deploying Admin by Request.  In some cases, Admin by Request is installed, but the current user is still a local admin on the machine.  If that is the case, the icon will appear in the system tray, but the option to run as an admin is not available.  If you are not an admin on the machine, but the options are not displaying in the system tray, please reach out to the UWIT Help Desk.

I’m trying to use Admin By Request to uninstall an application, but it’s not working.

To uninstall an application, it is best to start an admin session or use the additional “Uninstall Program” tool, detailed in the Additional Tools section. If you still encounter issues, please open a ticket with the UWIT Help Desk.