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Library Applications Problem

Introduction

If you are experiencing a problem with one of the UW Libraries applications (e.g. Sierra, MRBS, Illiad, Summon, etc.) this will allow you to submit a support ticket.

Benefits

  • No need to call your problem into the Service Center or Help Desk
  • No need to call a specific developer or email several people
  • Your support requests will go to the entire team of developers that support department applications 
  • The ability for you to add all important details to the ticket and monitor its progress

Available to

  • Anyone with a UW Account

Resources

  • If your problem is high priority please call 307-766-4357, option #1.
  • If you are having a problem with a departmental application please see the departmental applications service

 

Request help by selecting the Report Problem button on this page.  Quickly fill out a small form and the ticket is routed to the correct personnel.