Working Offline and Reconnecting


Directions on how to reconnect Outlook to the exchange server when it gets disconnected.



Sometimes Microsoft Outlook will go into Offline mode. This may be due a poor connection, or wifi is disconnected therefore, you will no longer recieve new emails. You will know outlook is offline by looking at the bottom of outlook in the picture below


1. To get back online, in Outlook go to the Send/Receive tab and select the Work Offline option

2. If it still is not letting you reconnect, try re-adding your account to outlook. To do that, go to File --> Account Settings --> Account Settings.


3. Once in there, select your email account and click Remove. Outlook will give you a pop up window confirming you want to delete your account. Select Yes and then click New

Note: It may prompt you to create a new location for save data, follow the directions it gives you and select a new save location.


4. Enter your credentials for your UWYO account. Then select Next.


5. Outlook should automatically set up your account. Once it finishes you will see three green checkmarks. Select Finish.

6. It will prompt you to restart outlook. Go ahead and restart Outlook. It may take anywhere from 30 seconds to 5 minutes for Outlook to set up for the "first time."

Note: If it does not reconnect still, check your internet connection. You may want to try restarting your computer and your router. If after following all these steps and you still cannot reconnect outlook to the internet, contact the help desk or bring your Non UW owned computer into the service center. 



Article ID: 15344
Wed 7/27/16 1:09 PM
Wed 7/27/16 1:14 PM