Recovering Deleted Items in Outlook

Introduction 

When an email is deleted, it is moved to the Deleted Items folder.  You can have up to 30 days to restore the email to your inbox from the Deleted Items folder.  If you delete an email from the Deleted Items folder, it will go to the Recoverable Items folder.  You have 30 days to restore the email from the Recoverable Items folder.  If you decide to delete an email from the Recoverable Items folder, it is gone and cannot be recovered. Please be cautious about what emails you delete and be sure to look through your trash folder before you empty it. This function is available in most versions of Outlook.

Recovery is not available from the MacOS Outlook app, or the Mobile Outlook app. If you primarily use either of these apps and need to recover an email, you will need to sign into the Outlook website then follow the corresponding instructions. Once you make the recovery on the website, it will then be available to view in your mailbox on the MacOS or Mobile apps. 

Note: Information Technology does not recover deleted or lost email items.

Outlook(Classic)

1. Open Outlook application 

2. Open your Deleted Items folder

3. Click Recover Deleted Items From Server 

4. Click or press Shift and click at the same time to highlight the items you want to restore then press ok.

Note: to recover deleted items, be sure to click on the Restore Selected Items button.

Outlook for Mac

Email recovery is not available on Outlook for Mac. To recover deleted emails on a Mac, you will need to use the Outlook website instead. 

New Outlook App / Outlook Website

1. Go to the deleted items folder. 
2. Click Recover items deleted from this folder.

3. Select the items you want to recover, then click Restore.