Reset Your UW Exchange Unified Messaging PIN


  1. Log onto UW Outlook Web App (OWA). 

    Note: you must use Internet Explorer (IE) from a Windows computer in order to reset your voice mail PIN. If you do not have access to IE on a Windows computer you can log into the Remote Student Lab system from and open IE.

  2. After logging into OWA, click on the Gear sign in the upper right hand corner of the screen and then click on Options

    OWA window

  3. On the left side, near the bottom, click on Other . A message should appear in the center of the screen saying, “We’re remodeling the Outlook Web App Option…” At the end of the message, click on “Go to the earlier version."

    OWA Voice Mail window

  4. On the left hand side of the screen, click on Phone.Voice mail should be selected by default. You will need to scroll down the page until you see "Reset PIN".Click on "Reset my voice mail PIN..."

    Reset Voice Mail PIN confirmation window

  5. You will be asked to confirm that you want to reset the PIN. Click Yes and Exchange will randomly generate a new PIN. 
  6. You will receive a confirmation email message containing the new PIN from Microsoft Exchange
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Article ID: 7483
Wed 7/8/15 2:42 PM
Fri 5/6/16 11:51 AM