Please see the links below for additional information on managing calls in the Microsoft Teams application.
Managing calls through mobile devices:
- Placing a call on hold
- Transferring a call
***There are 2 options for transferring calls: Transfer and Consult then Transfer. Transfer is a cold/blind transfer where the call will end when the transfer, to speak to someone or select a option on an auto-attendant before transferring, you will use Consult then Transfer.
- Conference Calls/Add a user to a call
Managing calls through desktop/laptop:
- Call Forwarding
- Placing a call on hold
- Transferring a call
***There are 2 options for transferring calls: Transfer and Consult then Transfer. Transfer is a cold/blind transfer where the call will end when the transfer, to speak to someone or select a option on an auto-attendant before transferring, you will use Consult then Transfer.
- Conference Calls/Add a user to a call